Customer Service Representative

Greenwich Veterinary; Greenwich (CT); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Generous paid time off

401(k) matching

Student loan assistance

Career development & mentorship

Job summary

Greenwich Veterinary is seeking a friendly, detail-focused client service representative to support daily operations at our Greenwich, CT practice. You will answer calls, schedule appointments, update records, and assist the medical team while ensuring a positive client experience.

Role requires strong communication, compassion, and multitasking ability in a fast-paced veterinary setting. Competitive benefits and opportunities for growth are available.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and a compassionate, client-focused mindset.
• Prior customer service experience, preferably in veterinary or healthcare.
• Basic proficiency with scheduling software and online communications.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send reminders, confirmations, and follow-ups to keep clients informed.
• Engage lapsed clients and encourage appointment scheduling.
• Greet clients and ensure a positive visit experience.
• Gather medical information via active listening and triage questions.
• Direct complex questions to the medical team.
• Promote current promotions and campaigns to clients.
• Update client and patient records in the practice management system.
• Process billing transactions and insurance claims.
• Maintain organized records of communications and appointments.
• Support daily practice operations and assist with reception.
• Inform clients about services, preventive care, and online booking.

Skills

Communication

Compassionate service

Customer service

Multitasking

Tech proficiency

Education

High school diploma or equivalent

Tools

Scheduling software

Online communications

Job description

Key Responsibilities

Client Communication & Scheduling

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments

Client Relations & Service

• Greet clients warmly and ensure a positive experience throughout their visit
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives

Managing Patient Information & Technology

• Update client and patient records in our practice management system with accuracy and efficiency
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments to streamline operations

Support the Medical Team & Practice Operations

• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
• Help maintain a clean, organized reception area and assist with daily practice operations as needed
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Qualifications

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Working Conditions

• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting up to 40 pounds independently and physical tasks may be required

At AmeriVet, we’re committed to your growth, development, well‐being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‐being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well‐being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full‑time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At AmeriVet, we’re committed to your growth, development, well‐being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‐being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well‐being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full‑time employees.

At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.