Customer Service Representative

Milsco LLC; Milwaukee (WI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A leading company in industrial machinery manufacturing is seeking a Customer Service Representative for a hybrid position based in Milwaukee. This role requires active customer engagement, managing orders, and collaborating across departments to resolve issues. Ideal candidates will bring significant experience in B2B customer service, a high school diploma, and familiarity with ERP systems. Enjoy comprehensive benefits including medical, vision, and tuition assistance in a supportive work environment.

Benefits

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Qualifications

• Experience in B2B customer service (5+ years), preferably in manufacturing.
• Prior experience with ERP systems required.
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Handle customer orders, verifying pricing and lead times.
• Notify customers of shipment delays and manage communication.
• Support order change requests and coordinate with relevant departments.

Skills

Attention to detail

Proactive communication

Project management

Education

High School Diploma

Tools

ERP system

Job description

Direct message the job poster from Milsco LLC

We are currently looking for a Customer Service Rep to join our team! This is a hybrid position- 3 days per week are required in the office with the flexibility to work remotely 2 days per week. 5 days in the office will be required during the training period.

• Order receipt from customer
• Verify price/lead-time/MOQ
• Entry of orders & order acknowledgement to customer
• Approve/Deny order change requests
• Customer notification of potentially late shipments and provide the customer with regular updates of late shipment status
• Support price changes and credit related issues (Coordinated between customer, business development & finance to resolve discrepancies)
• Import forecasts & firm orders into system
• Process sample orders (Enter sample/tooling POs & ship confirm as requested to support development activity)
• EDI support (Identify issues & enlist support of I/T as required to resolve)
• Product transition support (Coordinate between customer & operations to ensure smooth transition and minimal obsolescence for product identified as going obsolete or non-current. For new product, verify alignment between customer expectations & plant visibility.)
• Document customer-specific work instructions
• Identify and recommend continuous improvement activities

Requirements:

• High School Diploma
• 5+ years of B2B customer service experience, manufacturing preferred
• Prior experience within an ERP system
• Attention to detail and ability to manage multiple projects in a timely manner
• Proactive communication

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Milsco LLC by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Get notified when a new job is posted.

Sign in to set job alerts for “Customer Service Representative” roles.

Customer Service Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Milwaukee, WI $40,000.00-$60,000.00 1 year ago

Customer Service Representative - State Farm Agent Team Member

Greenfield, WI $40,000.00-$56,000.00 8 months ago

Milwaukee, WI $37,900.00-$51,200.00 39 minutes ago

Customer Service Representative - State Farm Agent Team Member

New Berlin, WI $40,000.00-$60,000.00 2 years ago

Front Desk Agent - FT Evenings and Weekends

Public Information Desk Attendant - Part Time

Customer Support Center Representative (Call Center)

Customer Support Center Representative (Call Center)

Future Opening: Customer Service Representative - State Farm Agent Team Member

Milwaukee, WI $30,000.00-$40,000.00 1 year ago

Customer Service Representative - State Farm Agent Team Member

Healthcare Customer Service Representative - Starts 7/07

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.