Customer Service Representative

Brady Corporation; Milwaukee (WI); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401(k) matching

Paid time off

Tuition assistance

Job summary

Brady Corporation is seeking a Customer Service Representative in Milwaukee to serve customers with billing inquiries, service requests, suggestions and complaints, while adhering to SOX and ISO requirements.

You will handle calls and emails, manage orders, and collaborate cross-functionally to ensure satisfaction and revenue retention. The role emphasizes product knowledge, problem solving, and adherence to procedures in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in Customer Service or related role.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office (Excel and Word).
• Ability to follow standard work procedures.
• Ability to problem solve with critical thinking.

Responsibilities

• Handle customer interactions from start to finish (phone or email).
• Maintain knowledge of products and major lines to advise customers.
• Identify issues and make sound decisions using standard procedures.
• Build relationships and provide an unrivaled customer experience.
• Ensure compliance with Trade and International Regulations to reduce risk.
• Support revenue by providing product/service information and solutions.

Skills

Customer service

Communication

Problem solving

Time management

Multitasking

Team player

Attention to detail

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

Job description

Brady Corporation is seeking a Customer Service Representative that will p rovide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.

What You'll Be Doing:

• Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction.
• Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience.
• Understands and contributes to company goals, missions, and philosophies as expressed by the customer service manager.
• Contributes ideas, decision-making skills and good judgment to achieve objectives.
• Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision.
• Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization.
• Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships.
• Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort.
• Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues.
• Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals.
• Initiates process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals.

What You Will Need To Be Successful:

• High school diploma or equivalent.
• Minimum of 2 years of Customer Service or equivalent job related experience.
• Strong verbal and written communication and listening skills.
• Basic computer skills and experience working with Microsoft Office (Excel and Word)
• Previous experience following standard work procedures.
• Ability to problem solve, apply critical thinking and analysis.
• Effective time management and organizational skills.
• Ability to work under pressure and to make decisions independently.
• Ability to Build relationships and collaboration with other departments
• Ability to multi-task.
• Strong attention to detail.
• Highly adaptable to a changing, fast paced environment.
• Team player with the willingness to share job knowledge.
• Proactive approach

About Us:

Who we are:
Brady Corporation is a global industrial technology leader dedicated to making workplaces safer, more productive, and more connected. Backed by a 110+ year legacy of reliability and innovation, we have entered an exciting era of transformation and growth, powered by more than 10,000 team members serving customers across 40+ countries. Following our acquisition of Honeywell's Productivity Solutions and Services business in August 2026, Brady brings together trusted leadership in safety, materials science, and identification with advanced mobile computing, scanning, and automation. We help organizations make work safer, more productive, and more connected by transforming everyday critical information into actionable intelligence. Our end-to-end platform unites two powerful pillars:

• Identification Solutions: High-performance labels, safety signs, engineered materials, and rugged industrial printing systems.
• Intelligent Productivity Solutions: Industry-leading mobile computers, barcode/RFID scanners, specialized software, voice automation, and workflow services.

From aerospace, healthcare, and laboratories to manufacturing plants, retail, data centers, and global transportation and logistics hubs, we empower customers to identify, protect, track, and optimize the people, assets, and processes that keep the world running. Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
• Generous 401(k) with company match
• Paid time off and holidays
• Opportunity to participate in incentive programs for all full-time employees
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
• Scholarship program for children of Brady employees
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
• Dress-for-your-day dress code
• Charitable contributions matched through Brady's Matching Gift program

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