Customer Service Representative

Champion Homes; Millen (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k Plan

Paid Vacation

Paid Holidays

Medical

Rx

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Champion Home Builders, Inc. in Millen, GA, is seeking a full-time Customer Service Representative to join our Service Team. The role includes handling customer inquiries by phone, reviewing checkout details, guiding contractors, and processing service orders.

Candidates should have strong attention to detail, excellent communication, and a customer-focused approach. EEO compliance and background checks apply as part of our hiring process.

Qualifications

• Must have working knowledge of Microsoft Office.
• Previous experience in manufactured/modular housing is desired.

Responsibilities

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on the service order.
• File completed work orders.

Skills

Microsoft Office

Job description

Good Life Begins With A Good Company.

Good Life Begins With A Good Company. Scotbilt Homes, a division of Champion Home Builders, Inc. of Millen, GA, is seeking to hire a full-time Customer Service Representative to join our Service Team.

WHAT DO WE OFFER

• 401k Plan with Company Match
• Paid Vacation
• Paid Holidays
• Medical
• Rx
• Dental, Vision, and Life Insurance

WHO IS CHAMPION HOME BUILDERS, INC.

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

FLSA Status: Non-Exempt

Summary: Interviews customers, gathers information, and records interview information into the computer for customer service by performing the following duties:

Essential Duties and Responsibilities

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on the service order.
• File completed work orders.

Competencies

• Must have strong attention to detail
• Must provide a high level of customer service and be able to interact with customers in a polite and professional manner at all times
• Must have strong communication skills both internal (Champion) and external (Customers)
• Must have a strong work ethic
• Must live the Champion Operating Principles

Qualifications

• Must have working knowledge of Microsoft Office
• Previous experience in manufactured/modular housing desired

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required