Associate Community Banker

First Interstate

Billings (MT)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Generous PTO

Child Care Assistance

Exercise reimbursement

Job summary

First Interstate Bank in Billings, MT is seeking an Associate Community Banker to deliver personalized client service, open and maintain accounts, and support customer needs while following our Service Commitments and values. The role emphasizes relationship building, cross-selling opportunities, and accurate processing of deposits, loans, and referrals in a community-focused branch environment.

The position requires strong communication, attention to detail, and compliance with bank policies;

Qualifications

Demonstrates attention to detail and follows instructions while maintaining confidentiality.
Communicates effectively with clients and coworkers with tact and diplomacy.
Ability to perform basic financial transactions and document referrals.

Responsibilities

Delivers personalized client service in person and over the phone, offering solutions.
Opens and maintains checking, savings, CDs, and basic loan products.
Performs teller duties including deposits, withdrawals, and payments with accuracy.
Engages in conversations about consumer loan requests as appropriate.
Identifies referral opportunities and documents activity in the CRM.
Builds client relationships through proactive outreach and follow-up.
Ensures regulatory compliance and adheres to bank policies.

Skills

Attention to detail

Customer service

Effective communication

Problem solving

Regulatory compliance

Financial transactions

Education

High School Diploma or GED

Banking or related experience

Tools

CRM systems

MS Office

Job description

This position is located at our Billings, MT Billings Heights Branch.

What’s Important To You

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

Summary

The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

Essential Duties And Responsibilities

Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Opens and maintains a variety of products, including consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and more.
Performs Teller duties, conducting a variety of financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
May engage in conversations about and process new consumer loan requests.
Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management-consistently utilizing 360 View to document referrals and other client activity.
Builds client relationships through proactive outreach and follow‑up.
Completes work accurately with minimal errors.
Participates in volunteer activities and financial education efforts.
Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training.
Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills And Abilities

Demonstrates strong attention to detail and the ability to follow verbal and written instructions while maintaining confidentiality.
Uses tact and diplomacy effectively when interacting with clients and coworkers.
Possesses working knowledge of personal computers, Microsoft programs, and strong 10-key skills.
Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
Able to read and comprehend simple instructions, short correspondence, and memos.
Able to write simple correspondence.
Able to effectively present information in one‑on‑one and small‑group situations to clients and other employees of the organization.
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Able to compute rates and percentages and draw and interpret bar graphs.
Able to apply common‑sense understanding to carry out detailed but uncomplicated written or oral instructions.
Able to solve problems involving a few concrete variables in standardized situations.
Demonstrates timely completion of work and adjusts to workload demands to meet expected deadlines.
Produces complete and accurate work, displaying pride and professionalism in all tasks.
Takes personal initiative and serves as a positive example for others to follow.