Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Midland (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Profit sharing

Free Black Card Membership

Set schedule

Career growth opportunities

EAP

Job summary

EPIC Fitness Group dba Planet Fitness is seeking a Customer Service Representative to deliver a highly welcoming member experience. You will greet guests, answer calls, assist with sign-ups, and communicate billing updates while keeping the club clean and inviting.

Join a team focused on judging-free service, a set schedule, and growth opportunities within a thriving fitness brand.

Qualifications

• Provide superior customer service to Planet Fitness members and guests.
• Assist callers with inquiries and sign-up processes.
• Contribute to a welcoming, clean club environment.

Responsibilities

• Greet members and guests, delivering exceptional service and a welcoming atmosphere.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, give tours, sign up new members, log amenities, and relay updates on billing.
• Respond to questions and concerns promptly and professionally.
• Maintain regular cleaning of the facility, bathrooms, equipment, and front desk area.

Skills

Customer service

Phone etiquette

Communication skills

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.