Customer Service Representative

Guild Garage Group - LinkedIn; Mesa (AZ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Employee discounts

Employee referral program

Job summary

Guild Garage Group LLC in Mesa, AZ is hiring a Customer Service Representative to be the first voice customers hear and to schedule service needs. This full-time role offers competitive base pay with incentive bonuses and a clear path for growth.

You will handle inbound calls, coordinate with technicians, document interactions, and deliver empathetic, professional support in a fast-paced environment. Prior CS experience is preferred; bilingual skills are a plus.

Qualifications

• One or more years of customer service experience preferred.
• Dispatch experience in residential or emergency services is a plus.
• Bilingual English/Spanish skills are a plus.
• Familiarity with ServiceTitan is a bonus; we will train the right person.
• Strong communication and active listening skills.
• Ability to stay organized and multitask in a fast-paced environment.
• Calm, professional, and solutions-oriented approach.
• Team-focused mindset with a desire to learn and grow.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound calls and assist customers with scheduling and service needs.
• Deliver empathetic, professional, and solution-focused support.
• Manage a high volume of calls confidently and efficiently.
• Communicate with technicians and internal teams to support smooth service delivery.
• Provide timely updates and help resolve customer concerns.
• Maintain accurate documentation of customer interactions.
• Identify opportunities to recommend services that provide additional value.
• Learn our services inside and out so you can become a trusted customer resource.

Skills

Customer service

Bilingual English/Spanish

ServiceTitan

Dispatch experience

Communication

Multitasking

Team-oriented

Education

High School Diploma or equivalent

Job description

Customer Service Representative

Mesa, AZ | Full-Time

Starting Pay: $17–$25 per hour, plus incentive bonuses

Realistic Annual Earnings: $40,000–$70,000

Join Goody Garage Doors—Where Every Call Opens the Door to a Great Career!

At Goody Garage Doors , we’re more than just a garage door company—we’re a fast-growing, team-first organization committed to delivering exceptional service and creating meaningful career opportunities.

If you love helping people, solving problems, and being part of a supportive team that succeeds together, this could be the opportunity you’ve been looking for.

Shifts Currently Available

Rotating weekends as needed

• Monday–Friday: 6:00 AM–2:00 PM
• Monday–Friday: 10:00 AM–6:00 PM
• Monday–Friday: 1:00 PM–9:00 PM

What We’re Looking For

• One or more years of customer service experience preferred; home services or emergency services experience is a plus
• Previous dispatch experience in residential or emergency services is a plus
• Bilingual English/Spanish skills are a plus
• Familiarity with ServiceTitan is a bonus, but we will train the right person
• Strong communication and active-listening skills
• Ability to stay organized and multitask in a fast-paced environment
• Calm, professional, and solutions-oriented approach
• Team-focused mindset with a desire to learn and grow
• High school diploma or equivalent required

What You’ll Do

As a Customer Service Representative, you’ll be the first impression of our company and the voice our customers rely on. You will:

• Answer inbound calls and assist customers with scheduling and service needs
• Deliver empathetic, professional, and solution-focused support
• Manage a high volume of calls confidently and efficiently
• Communicate with technicians and internal teams to support smooth service delivery
• Provide timely updates and help resolve customer concerns
• Maintain accurate documentation of customer interactions
• Identify opportunities to recommend services that provide additional value
• Learn our services inside and out so you can become a trusted customer resource

Compensation and Growth

• Base Pay: $17–$25 per hour, depending on experience
• Incentive Bonuses: Earn additional compensation based on performance
• Realistic Annual Earnings: $40,000–$70,000
• Clear opportunities for advancement—we believe in promoting from within

This is more than a standard hourly position. It’s a performance-driven opportunity where motivated team members can significantly increase their earnings through incentive bonuses.

Why You’ll Love Working Here

• Supportive, team-first culture
• Structured training and mentorship
• Career advancement opportunities
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee discounts
• Employee referral program
• Recognition and rewards for top performers

Ready to Open the Door to Your Next Opportunity?

If you’re motivated, customer-focused, and ready to grow with a company that values your contribution, we’d love to meet you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Goody may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$40,000—$70,000 USD