Customer Service Representative

Allard Collision; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Team-oriented culture

I-CAR Gold Class & OEM Certified

Streamlined workflow

Professional growth opportunities

Competitive compensation and benefits

Commitment to safety and quality

Job summary

OpenRoad (Allard Collision) in Mesa, AZ is seeking a Customer Service Representative to be the first contact for clients and manage front desk tasks. You will greet customers, handle calls and emails, schedule appointments, process payments, and support the repair workflow with administrative coordination.

Ideal candidates will be organized, personable, and capable of thriving in a fast-paced customer-focused environment, with a high school diploma or equivalent required.

Qualifications

• Front desk, customer service mindset, and interpersonal skills required or preferred.
• Proficiency with Microsoft Office or similar office software.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet and assist customers in a professional manner.
• Answer calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate shuttle pickups/drop-offs for rental cars.
• Process payments and issue receipts.
• Maintain front office cleanliness and waiting areas.
• Support accounting tasks like billing and invoicing as needed.
• Manage mail and deliveries.

Skills

Front desk operations

Customer service

Communication

Microsoft Office

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Tools

Office software systems

Job description

Description

As part of the Open Road Collision group DBA Allard Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers.

We are currently seeking a professional and detail-oriented Customer Service Representative to join our office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.

Position Summary

The Customer Service Representative is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities, assist with scheduling and communication, and support day-to-day administrative functions. The ideal candidate will be organized, personable, and capable of thriving in a fast-paced, customer-focused environment.

Key Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming phone calls, direct calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate rental car shuttle pickups and drop-offs.
• Process payments (check and credit card) and issue receipts.
• Maintain cleanliness of the front office and customer waiting areas.
• Provide backup support to accounting (billing, invoicing, A/R, A/P).
• Manage incoming/outgoing mail and deliveries.
• Communicate effectively with customers, staff, and external partners.
• Maintain inventory and order office supplies as needed.
• Assist with internal messaging and run errands when required.
• Utilize multiple software systems for scheduling, communication, and administrative tasks.
• Support a collaborative team environment focused on customer satisfaction and quality repairs.

What We Offer

• Team-oriented, supportive work culture
• I-CAR Gold Class & OEM Certified facility
• Streamlined workflow and efficient processes
• Opportunities for professional growth and certification
• Competitive compensation and benefits (to be discussed during the interview)
• A commitment to safety, quality, and a positive workplace environment

Requirements

• Previous front desk, customer service, receptionist, or administrative experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with office software systems.
• Ability to multitask and remain organized in a dynamic environment.
• Customer service mindset with attention to detail and a positive attitude.
• High school diploma or equivalent required.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.