Customer Service Representative

PLS; Merrillville (IN); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Vacation

Opportunities for Advancement

Ongoing Training

Job summary

PLS is seeking a Customer Service Representative in Merrillville to act as the primary point of contact with customers, delivering excellent service and educating them about our offerings.

The role includes responsibilities such as providing outstanding service, maintaining compliance, and resolving customer complaints. Candidates should have previous customer service experience and be flexible to work various hours. PLS offers benefits including medical, dental, and 401(k).

Qualifications

• Previous customer service experience in hospitality, financial services, retail or restaurant preferred.
• Must be honest and possess integrity.
• Able to work flexible hours including early morning, evenings, weekends, and holidays.

Responsibilities

• Providing outstanding customer service to ensure repeat business.
• Educating customers on products and services.
• Ensuring all transactions comply with regulations.

Skills

Customer service experience

Attention to detail

Bilingual (English/Spanish)

Engagement with customers

Multi-tasking

Job description

This job is located at 6124 Broadway St., Merrillville, IN 46410.

Customer Service Representatives (CSRs) are the primary point of contact with customers. They are the face of PLS, delivering superior customer service and educating customers on our products and services. CSRs are accountable for maintaining company quality standards and complying with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, Results.

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.