Customer Service Representative

Caliber Collision; Matthews (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Overtime eligibility

Paid vacation & holidays from day 1

Career growth opportunities

Equal Opportunity Employer

Job summary

Caliber Collision is seeking a Customer Service Representative for our Matthews, NC center. In this role you will greet customers, deliver extraordinary service, assist with inquiries, and coordinate service workflows to keep the center running smoothly.

You have 1+ year of customer-facing experience, strong verbal and written communication, and the ability to navigate multiple software systems including Microsoft Office. A collaborative, fast-paced environment is a good fit for you.

Qualifications

• 1+ years of experience in a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite.
• Work through competing priorities and adapt in a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.
• Ability to work in a collaborative environment.

Responsibilities

• Greet customers and provide extraordinary service to internal and external customers.
• Monitor work volume and recommend load level requests as needed.
• Coordinate Rental Car/Tow providers to deliver one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load level processes.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Collaboration

Tools

Microsoft Office Suite

Job description

## Customer Service RepresentativeApplylocations: Matthews, NCtime type: Full timeposted on: Posted Todayjob requisition id: R0221996**Service Center**Margaret Wallace**JOB SUMMARY****Caliber Collision** has an immediate job opening for a **Customer Service Representative** to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.**BENEFITS OF JOINING CALIBER*** **Benefits from day one:** Immediately eligible for medical, dental and vision* **Industry Comparable Pay** – Paid weekly and eligible for overtime* **Paid Vacation & Holidays** – Begin accruing day 1* **Career growth opportunities** – We promote from within!* **A career for life -** You’ll gain hands-on experience within a production shop**REQUIREMENTS*** 1+ years of experience within a customer facing environment**ABILITIES/SKILLS/KNOWLEDGE*** Effective verbal and written communication skills* Ability to navigate multiple software systems, i.e., Microsoft Office Suite* Work through competing priorities and adapt easily to a fast-paced environment* Ability to provide personable, friendly customer service to internal and external customers* Ability to work in a collaborative environment**Caliber** has grown beyond 1700 centers nationwide and features a full range of automotive services, including **Caliber Collision**, one of the nation’s largest auto collision repair provider across 41 states; **Caliber Auto Glass** for glass repair and replacement, **Protech Automotive Services** for mobile diagnostic scanning and calibration, powered by hands-on experts and **Caliber Fleet Services** for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Caliber’s more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day.By joining **Caliber**, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.Caliber is an Equal Opportunity Employer**Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.**