Customer Service Consultant

Caliber Collision; Morrow (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision from day one

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is seeking a Customer Service Consultant in Morrow, GA to greet customers, assess needs, and guide them through the repair process. You will support Collision Estimators with drop-offs, vehicle mapping/photos, and coordinating transportation, while preparing paperwork and ensuring clear communication among customers, teammates and vendors.

Ideal candidates have 2+ years of customer-facing experience; sales experience is a plus.

Qualifications

• 2+ years of customer facing experience.
• Sales experience is a plus.
• Must have a valid driver’s license and be eligible for company insurance.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Provide guidance and assistance to customers and internal teams.
• Assist Collision Estimators with drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Communicate with customers, clients, teammates and vendors to ensure smooth repairs.

Skills

Customer service

Communication

Adaptability

Multitasking

Job description

## Customer Service ConsultantApplylocations: Morrow, GAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R0222213**Service Center**Morrow - Mt Zion Blvd**JOB SUMMARY****Caliber Collision** has an immediate job opening for a **Customer Service Consultant** to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.**BENEFITS OF JOINING CALIBER*** **Benefits from day one:** Immediately eligible for medical, dental and vision* **Industry Comparable Pay** – Paid weekly and eligible for overtime* **Paid Vacation & Holidays** – Can begin accruing day 1* **Career growth opportunities** – we promote from within!* **A career for life:** You’ll gain hands-on experience within a production shop.**REQUIREMENTS:*** 2+ years of customer facing experience; sales experience a plus* Must have a valid driver’s license and be eligible for coverage under our company insurance policy**ABILITIES/SKILLS/KNOWLEDGE*** Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.* Passion for learning the collision industry* Be able to understand instructions – written and verbal* Can prioritize competing tasks and adapt easily to a fast-paced environment* Must be able to provide personable, friendly “World Class” customer service to internal and external customersCaliber is an Equal Opportunity Employer**Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.**