Customer Service Representative

Arnold Packaging; Maryland; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive insurance benefits

Paid vacation

Paid holidays

Personal time off

Professional development and growth

Job summary

Arnold Packaging in Sparrows Point, Maryland, is seeking a motivated and detail-oriented Customer Service Representative to join our growing team. This full-time role focuses on pricing contracts, online ordering platforms, and our Virtual Warehouse system.

The ideal candidate will handle administrative tasks, data management, and customer inquiries while collaborating with Customer Service, Sales, Purchasing, and other departments to ensure accurate information and smooth processes.

Qualifications

• Previous experience in customer service, order entry, administrative support, or a similar role preferred.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with ERP or CRM systems is a plus.
• Strong written and verbal communication skills. Ability to multitask, prioritize responsibilities, and meet deadlines.
• Comfortable learning new software and technology.
• A positive attitude, willingness to learn, and team-oriented mindset.
• Experience in distribution, manufacturing, or packaging is helpful but not required.

Responsibilities

• Enter, maintain, and update customer pricing contracts, ensuring accuracy and consistency.
• Support and maintain our Virtual Warehouse and online ordering platforms.
• Assist with online ordering processes, updates, and troubleshooting as needed.
• Review and maintain customer pricing, product information, and account details within our ERP system.
• Identify and help resolve discrepancies related to pricing, contracts, and online orders.
• Enter and process customer orders accurately and efficiently.
• Assist with customer inquiries regarding orders, pricing, and product availability.
• Work closely with Customer Service, Sales, Purchasing, and other departments to ensure information is accurate and processes run smoothly.
• Maintain organized records and documentation.
• Provide general support to the Customer Service team and assist with additional responsibilities as needed.
• Learn and develop an understanding of our customer service processes, with opportunities to take on additional responsibilities over time.

Skills

Customer service

Order entry

Attention to detail

Multitasking

Team player

Tools

Microsoft Excel

Microsoft Outlook

ERP/CRM systems

Job description

Customer Service Representative

Sparrows Point, Maryland

Full-Time

Does This Describe You?

• You are organized, detail-oriented, and take pride in getting things right the first time.
• You enjoy working with customers and helping resolve questions or concerns.
• You are comfortable working with technology, learning new systems, and managing information accurately.
• You have experience with customer service, order entry, or administrative support, ideally in a B2B, distribution, or manufacturing environment.
• You understand the importance of accurate pricing, customer information, and order processing.
• You can manage multiple tasks and priorities without letting the details slip through the cracks.
• You are a quick learner who communicates professionally and works well with others.
• You enjoy problem-solving, identifying discrepancies, and finding solutions.
• You are comfortable working independently while also being part of a team.
• You are looking for an opportunity to learn, grow, and develop your skills within a company.

If this sounds like you, Arnold Packaging may have the perfect opportunity!

We are looking for a motivated and detail-oriented Customer Service Representative to join our growing team.

This position offers a unique opportunity to learn and support our Customer Service department while primarily focusing on pricing contracts, online ordering platforms, and our Virtual Warehouse system.

The ideal candidate will enjoy a combination of administrative responsibilities, working with data, and supporting customers and internal teams.

What You’ll Be Doing

• Enter, maintain, and update customer pricing contracts, ensuring accuracy and consistency.
• Support and maintain our Virtual Warehouse and online ordering platforms.
• Assist with online ordering processes, updates, and troubleshooting as needed.
• Review and maintain customer pricing, product information, and account details within our ERP system.
• Identify and help resolve discrepancies related to pricing, contracts, and online orders.
• Enter and process customer orders accurately and efficiently.
• Assist with customer inquiries regarding orders, pricing, and product availability.
• Work closely with Customer Service, Sales, Purchasing, and other departments to ensure information is accurate and processes run smoothly.
• Maintain organized records and documentation.
• Provide general support to the Customer Service team and assist with additional responsibilities as needed.
• Learn and develop an understanding of our customer service processes, with opportunities to take on additional responsibilities over time.

What We’re Looking For

• Previous experience in customer service, order entry, administrative support, or a similar role preferred.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with ERP or CRM systems is a plus.
• Strong written and verbal communication skills.Ability to multitask, prioritize responsibilities, and meet deadlines.
• Comfortable learning new software and technology.
• A positive attitude, willingness to learn, and team-oriented mindset.
• Experience in distribution, manufacturing, or packaging is helpful but not required.

We’ve Got You Covered!

At Arnold Packaging, we believe in investing in our employees and providing opportunities for professional growth.

Our benefits include:

• Competitive compensation
• Comprehensive insurance benefits
• Paid vacation
• Paid holidays
• Personal time off
• Professional development and growth opportunities within Customer Service
• And more!

About Arnold Packaging

Arnold Automation and Arnold Packaging is a growing, fourth-generation family-owned company located in Baltimore, Maryland. We proudly serve customers throughout Maryland, Virginia, Delaware, West Virginia, and Southern Pennsylvania.

We are a comprehensive packaging solutions provider specializing in packaging supplies, custom-designed containers, inventory management, and automated packaging solutions.

Our continued success comes from our commitment to our customers, our employees, and the relationships we build along the way.

We believe in hiring great people, providing opportunities to grow, and creating an environment where teamwork and dedication make a difference.

Ready to Join Our Team?

If you’re detail-oriented, enjoy working with people and technology, and are looking for an opportunity to build your career with a growing, family-owned company, we’d love to hear from you!

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