Customer Service Representative

Johnson & Johnson Heating, Air Conditioning, and Plumbing; Martinsburg (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Training opportunities

Team events

Work-life balance

Job summary

Johnson & Johnson Heating, Air Conditioning, and Plumbing in Martinsburg, WV is seeking a friendly Customer Service Representative to be the first point of contact for homeowners. You will answer calls, schedule appointments, and help keep our operations running smoothly.

As part of a team, you will maintain accurate ServiceTitan CRM records, support dispatch and service teams, and contribute to a positive workplace culture.

Qualifications

• 3+ years of customer service experience.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Warm, personable demeanor.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and computer systems.
• Self-motivated with ability to work independently.
• Thrives in fast-paced, team-oriented, goal-driven environments.

Responsibilities

• Answer calls and provide exceptional customer service.
• Schedule appointments and follow up to ensure satisfaction.
• Proactively reach out to customers for maintenance scheduling and promotions.
• Explain services clearly and compassionately to homeowners.
• Collaborate with service and dispatch teams.
• Maintain accurate records in ServiceTitan CRM.
• Support team members and contribute to positive workplace culture.

Skills

Customer service

Communication

CRM (ServiceTitan)

Microsoft Office

Organizational skills

Independent work

Team collaboration

Education

High school diploma or equivalent

Tools

ServiceTitan CRM

Microsoft Office

Job description

Johnson & Johnson Heating, Air Conditioning, and Plumbing

Customer Service Representative

Martinsburg, WV

We're seeking a friendly, professional Customer Service Representative to be the first point of contact for our customers. You'll handle incoming calls, schedule appointments, follow up with clients, and help keep our operations running smoothly.

Key Responsibilities:

• Answer calls and provide exceptional customer service
• Schedule appointments and follow up to ensure satisfaction
• Proactively reach out to customers for maintenance scheduling and promotions
• Explain services clearly and compassionately to homeowners
• Collaborate with service and dispatch teams
• Maintain accurate records in ServiceTitan CRM
• Support team members and contribute to positive workplace culture

Requirements:

• 3+ years of customer service experience
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Warm, personable demeanor
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office and computer systems
• Self-motivated with ability to work independently
• Thrives in fast-paced, team-oriented, goal-driven environments

What We Offer:

• 100% employer-paid health insurance (vision and dental available)
• Retirement plan with company match
• Paid training and career development opportunities
• Family-oriented company culture with team events and outings
• Work-life balance with set schedule (rotating weekends based on season)

About Us:

Locally owned, family-oriented home services company serving the tri-state area for decades. Built on quality, integrity, and a people-first approach.