Customer Service Representative

Pico Propane; Marshall (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

401(k) with 6% company match

Health and vision insurance

Company paid dental insurance

Company paid AD&D and life insurance

Paid time off with rollover hours

Referral bonus program

Job summary

McAdams Propane, a Meritum Energy Holdings Company, seeks a proactive Customer Service Representative to join the Marshall, TX team. You will handle inquiries, resolve concerns, and support customers across multiple channels with a strong emphasis on service, efficiency, and safety.

The role requires a high school diploma and at least 2 years in customer service, preferably in a high-volume call environment or in the oil/propane sector. Growth opportunities and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent is required.
• Minimum two years of customer service experience.
• Experience in high-volume phone call settings is preferred.
• Experience in the oil/propane industry is preferred.

Responsibilities

• Interact with customers by phone, email, or in person to provide support and information about products or services.
• Collect and enter orders for new or additional products or services.
• Forward customer questions and concerns to the assigned specialist or other staff.
• Field customer questions and complaints and escalate as needed to the appropriate staff.
• Ensure actions are taken to resolve customer problems and maintain accounts/records of interactions.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Communication skills

Problem solving

Microsoft Office Suite

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Details

Level: Experienced

Job Location: Marshall McAdams - Marshall, TX 75672

Position Type: Full Time

Education Level: High School

Job Category: Customer Service

Who We Are

Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.

Why Join Us?

• Competitive hourly wage
• 401(k) with 6% company match
• Health and vision insurance
• Company paid dental insurance
• Company paid AD&D and life insurance
• Paid time off with rollover hours
• Referral bonus program

Job Summary

McAdams Propane, a Meritum Energy Holdings Company in Marshall, TX, is looking for a pro-active and driven Customer Service Representative to join the team! The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving concerns. A successful Customer Service Representative is committed to Service, Efficiency and Safety.

Duties/Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
• Collects and enters orders for new or additional products or services
• Forwards customer questions and concerns to the assigned specialist or other appropriate staff
• Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
• Ensures that appropriate actions are taken to resolve customers problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Performs other related duties as assigned

Qualifications

• Education and Experience:
• High school diploma or equivalent (required)
• Minimum two (2) years of customer service experience
• Experience in high-volume phone call settings (preferred)
• Experience in the oil and propane industry (preferred)

Skills/Abilities

• Excellent interpersonal, communication, and problem-solving skills
• Service-oriented and the ability to resolve customer grievances
• Proficient with computer skills and the ability to learn and use current and new software
• Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software

Physical Requirements

The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must be able to lift up to 50 pounds as needed in order to safely assist with duties around the plant
• Must pass pre-employment screening and background check

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are "essential" is a case-case determination, depending on the operational realities and staffing at the individual location. For questions about whether a particular function is essential in your particular role, please contact HR at [phone].

Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.