Customer Service Representative

ManpowerGroup; Marquette (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a Customer Service Representative in Marquette, MI. You will support members and providers via calls, document interactions, and help with benefits and eligibility questions.

The role requires strong communication and confidentiality, with a Monday–Friday schedule and a pay rate of $18.50 per hour, offering a supportive healthcare-focused environment and opportunities for career growth within a reputable organization.

Qualifications

• High School Diploma or GED required; associate degree in healthcare administration or related field preferred.
• At least two years of customer service or call center experience, preferably in healthcare or insurance.
• Proficiency in MS Office applications such as Word, Excel, and PowerPoint.
• Strong interpersonal, communication, and problem-solving skills.

Responsibilities

• Provide exceptional customer service to members and healthcare providers via inbound and outbound calls
• Route information to appropriate departments and resolve member issues efficiently
• Accurately document all correspondence and interactions in the claims management system
• Assist with questions related to benefits, policies, eligibility, and medication denials
• Support the organization’s compliance with healthcare policies and confidentiality standards

Skills

Customer service

MS Office

Communication skills

Problem-solving

Education

High School Diploma or GED

Associate degree in healthcare administration or related field (preferred)

Tools

MS Word

MS Excel

PowerPoint

Job description

Our client, a leading organization in the healthcare industry, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the Customer Support Department supporting members and providers. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully within the organization.

Job Title: Customer Service Representative

Location: Marquette, MI

Pay Rate: $18.50 per hour

Shift: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break

What's the Job?

• Provide exceptional customer service to members and healthcare providers via inbound and outbound calls
• Route information to appropriate departments and resolve member issues efficiently
• Accurately document all correspondence and interactions in the claims management system
• Assist with questions related to benefits, policies, eligibility, and medication denials
• Support the organization’s compliance with healthcare policies and confidentiality standards

What's Needed?

• High School Diploma or GED required; associate degree in healthcare administration or related field preferred
• At least two years of customer service or call center experience, preferably in healthcare or insurance
• Proficiency in MS Office applications such as Word, Excel, and PowerPoint
• Strong interpersonal, communication, and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information professionally

What's in it for me?

• Opportunity to work in a supportive and dynamic healthcare environment
• Engage in meaningful work that impacts members' health and well-being
• Potential for career growth within a reputable organization
• Supportive team culture emphasizing diversity and inclusion
• Work schedule that promotes work-life balance

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.