Customer Service Representative

Leidos; Maple Ridge (IN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical and dental insurance

401K

Life & AD&D insurance

Immediate training

Stock purchase discounts

Career mobility

Public Trust eligibility

Overtime may be available

PTO up to 15 days per year

11 paid holidays

Job summary

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. You will assist renters, homebuyers, and homeowners with housing requests and FHA mortgage programs while delivering excellent customer service.

Responsibilities include replying to calls and emails, following SOPs, using knowledge bases, and documenting interactions in the system. Training is provided and benefits start on day one, with PTO and holidays included.

Qualifications

• Minimum 2 years in a high-volume contact center environment, handling customer inquiries and complaints.
• Experience following Standard Operating Procedures (SOPs) to ensure accurate responses.
• Ability to navigate knowledge bases and internal tools to provide timely information.
• Excellent written and verbal communication with telephone etiquette.
• Must be able to obtain a Public Trust clearance (credit check and background investigation).

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Use SOPs and knowledge base to fulfill customer requests.
• Deliver high-volume, high-quality service and address customer concerns.
• Document communications in the internal system.

Skills

Customer service

Time management

Written & verbal communication

MS Office

SOP adherence

Documentation

Keyboarding 40 wpm

Education

High School diploma or GED

Tools

MS Office

Job description

Description

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Indianapolis, IN.

Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

What's in it for you?

• Monday - Friday schedule with no weekend work

• Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans

• Immediate and ongoing training to support your success

• Discounted Leidos stock purchase and other Employee Discounts

• Company-wide career mobility

• Company-sponsored Public Trust eligibility upon hire

• Voluntary overtime may be available based on business needs

• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year

• 11 paid holidays per year

Please Note:

• This position is On-Site (in office) at 5757 Decatur Blvd., Indianapolis, IN 46241

• The pay rate is $19.42 per hour

Customer Service Representative Opportunities available:

• Full-time

• 10:00 am – 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am – 8:00 pm ET based on customer needs)

As a Customer Service Representative, you will:

• Reply to calls and emails from the public on housing and FHA mortgages.

• Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.

• Deliver excellent customer service in a high-volume call center, including responding to customer complaints.

• Document customer email and phone communications within an internal database.

To be a successful Customer Service Representative, you will possess:

• Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.

• Excellent time management skills and dependability.

• Experience with MS Office (Outlook, Word, Teams).

• Strong written and verbal communication skills including telephone etiquette.

• Excellent customer service soft skills including handling upset customers.

• Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:

• Minimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints.

• High School diploma or General Educational Development (GED) certificate.

• Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.

• Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.

• Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

• Call Center (Omnichannel) background.

• Experience in rental property management or mortgage servicing, including handling complaints.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.

# HUDFHA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global