Rental Housing Customer Service Representative

Leidos LLC; Indianapolis (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Eleven paid holidays

Health and dental insurance

401K

Life and AD&D

Job summary

Leidos is seeking a Rental Housing Customer Service Representative at the FHA Resource Center in Indianapolis, IN. You will assist renters, tenants, and property managers with resources and referrals, while learning HUD rental assistance programs and FHA mortgage programs through ongoing training.

Responsibilities include fielding calls on multifamily rental assistance, handling calls about buying homes, using SOPs, and documenting interactions.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of property management experience plus 1 year in contact center or telephone customer service.
• Ability to obtain a Public Trust Security clearance, including credit check and background investigation.

Responsibilities

• Field phone calls on multifamily rental assistance requests per SOPs.
• Handle backup calls about buying homes and servicing loans.
• Provide information and resources to deliver customer service excellence.
• Use knowledge base and SOPs to answer customer requests.
• Document customer phone communications in an internal database.

Skills

MS Office

Customer service

Verbal communication

Typing 40 wpm

Education

HS diploma or GED

Tools

MS Office

Job description

Leidos is seeking a Rental Housing Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

Responsibilities

• Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures.
• Handle backup calls from the public regarding buying homes and servicing their loans.
• Provide information and resources to customers to deliver customer service excellence.
• Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
• Document customer phone communications in an internal database.

Requirements

• The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
• Excellent time management skills and dependability.
• Experience with MS Office (Outlook, Word, Teams).
• Strong written and verbal communication skills including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

Required Qualifications

• High School diploma or General Educational Development (GED) certificate.
• Minimum of two (2) years of property management experience plus (1) year contact center experience or telephone customer service experience.
• Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications

• Experience with HUD-subsidized multifamily apartments or public housing.
• Call Center (Omnichannel).

10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs). English or Bilingual in English/Spanish is a plus - verbal and written.

Benefits

• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days per in the first year (prorated based on hours worked).
• Eleven paid holidays per year (prorated based on hours worked).
• Access to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans).
• Ongoing training opportunities to foster professional development.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.**The pay for this position is $20-$22 per hour. ** This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting: September 28, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.