Customer Service Representative

Leidos LLC; Albuquerque (NM); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Life/AD&D

PTO 15 days

11 holidays

Stock purchase

Training

Public Trust eligibility

Overtime available

Job summary

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM. The role supports HUD and FHA programs, answering housing questions and guiding renters, homebuyers, and homeowners through resources.

Work is on-site with a Monday–Friday schedule. The pay is $17.00 per hour, with benefits starting on day one, ongoing training, and eligibility for Public Trust after hire. Opportunities exist for overtime based on business needs.

Qualifications

• Minimum of 2 years in a high-volume contact center handling customer inquiries and complaints.
• High school diploma or GED required.
• Experience following SOPs to ensure accurate, consistent responses.
• Experience using knowledge bases and internal tools to resolve inquiries.
• Ability to obtain a Public Trust security clearance, including credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public about housing and FHA mortgages.
• Use SOPs and knowledge base to answer customer requests accurately.
• Provide excellent customer service in a high-volume call center and address complaints.
• Document email and phone communications in the internal database.

Skills

Customer service

Call center

SOPs

Knowledge base

Public Trust

Education

High school diploma or GED

Job description

Job Summary

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

Benefits

• Monday - Friday schedule with no weekend work
• Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans
• Immediate and ongoing training to support your success
• Discounted Leidos stock purchase and other Employee Discounts
• Company-wide career mobility
• Company-sponsored Public Trust eligibility upon hire
• Voluntary overtime may be available based on business needs
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
• 11 paid holidays per year

Please Note: This position is On-Site (in office) at 2109 Air Park Rd. SE, Albuquerque, NM 87106.

The pay is $17.00 per hour.

Opportunities available: Full-time 9:35 am – 6:05 pm MT in Albuquerque, NM.

Responsibilities

• Reply to calls and emails from the public on housing and FHA mortgages.
• Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
• Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
• Document customer email and phone communications within an internal database.

Required Qualifications

• Minimum of 2 years of experience in a high-volume contact center environment, including responding to customer complaints.
• High School diploma or General Educational Development (GED) certificate.
• Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
• Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
• Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications

• Call Center (Omnichannel) background.
• Experience in rental property management or mortgage servicing, including handling complaints.

About Leidos

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.

# HUDFHA If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting: August 5, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.