Customer Service Representative

MaineGuide; Maine; Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

100% paid insurance options

Matched 401(k) options

Fuel discounts for home

Training Center

Paid time off & holidays

Tuition reimbursement

Pet insurance

Job summary

Eastern in Springvale, ME, is hiring a Customer Service Representative for a full-time role. You will answer questions, support technicians and drivers, and coordinate service and dispatch with a positive, professional approach. The position emphasizes accurate data entry and organized records management.

The job offers a competitive hourly wage and a broad benefits package as part of a family-owned company committed to employee growth and community service.

Qualifications

• High school diploma or GED required.
• Experience operating a multi-line phone system.
• Ability to communicate clearly and professionally with customers and technicians.

Responsibilities

• Accurately respond to customer questions, concerns and inquiries.
• Take incoming calls from Technicians and Delivery Drivers and provide dispatch support.
• Schedule service and delivery calls; manage dispatching in a timely manner.
• Provide information using software and assist customers to achieve satisfaction.
• Enter customer information into the system and file documentation properly.
• Handle filing of customer records in the appropriate folders.
• Perform other duties as assigned.

Skills

Multi-line phone system

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

CUSTOMER SERVICE REPRESENTATIVE

Springvale, ME – Full Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's \"Best Places to Work\" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

• Extensive benefits including 100% paid insurance options


• Matched 401(k) options


• Employee & family fuel discounts for your home


• State of the art Training Center


• 3.5 Weeks paid time off + 7 paid holidays


• Veteran’s Day paid holiday for active military and veterans


• Opportunity for growth


• Complimentary coffee, snacks, and Thanksgiving turkey


• Shortened summer hours – full pay, shorter days


• Wellness reimbursement (gym, exercise classes, and more)


• Tuition reimbursement


• Additional voluntary benefits


• Pet insurance

About this opportunity

This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.

The anticipated pay range for this position is $21.50-$24.00 per hour.

What your role will look like

• Accurately and appropriately manage and respond to customer questions, concerns and inquiries


• Take incoming calls from Technicians/Delivery Drivers and provide servicing and dispatch support


• Timely and accurate managing of the service and delivery call scheduling and dispatching.


• Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction


• Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts


• Filing of customer documentation in appropriate folders


• Other duties as assigned

What you’ll bring to this role

• Education: Minimum of high school diploma or GED equivalent


• Experience operating a multi-line/function phone system


• Must possess general knowledge of applicable codes to assist technicians

Eastern uses certain electronic systems and technologies [relating to the monitoring of its company-owned equipment, devices, network infrastructure, and applications] which may technically qualify as “Employer surveillance” under Maine law.