Customer Service Representative

National Seating & Mobility; Madison (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Company paid holidays

Health, Dental, Vision, & Life Ins.

401k Company Match

Tuition Reimbursement and Education

Job summary

National Seating & Mobility (NSM) seeks a dedicated team member for a full-time role in Madison, WI. The position involves answering calls, coordinating orders with branches and clinicians, and assisting with work orders and funding eligibility verification.

You will contribute to accurate data entry, inventory tasks, and receiving deliveries. Ideal candidates have a High School Diploma or GED, strong communication and computer skills, and a customer-focused approach to support NSM’s mission of

Qualifications

• High School Diploma or GED required.
• Strong communication skills.
• Proficiency with standard computer applications.
• Strong organizational and customer-facing focus.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders including verification that client information is documented and eligibility for funding is verified.
• Performs data entry, clerical tasks, assists with inventory, and accepts delivery of goods when necessary.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Customer/Client Focus

Education

High School Diploma

Job description

Full-time Opportunity| 8- hour shift (day) | Monday – Friday | Competitive Pay

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications:

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

Benefits:

• Paid Time Off
• Company paid holidays
• Health, Dental, Vision, & Life Insurance
• 401k Company Match
• Tuition Reimbursement and Education Assistance

#NSMT1

Qualifications

Education

Preferred

High School

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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