Customer Service Representative

Stone Interiors LLC; Loxley (AL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Paid holidays

Training & development

Opportunity for advancement

IRA

No nights or weekends

Job summary

Stone Interiors LLC is seeking a Customer Service Representative to ensure customer satisfaction and serve as the primary point of contact for clients. You will process orders, relay information to installers, and coordinate with multiple departments to keep production on track.

The role requires a high school diploma, strong English communication, and the ability to operate office equipment. Benefits include health, dental, vision, 401(k), PTO and paid training, with opportunities for

Qualifications

• High School Diploma or equivalent.
• Proficient with office machines and learning Stone Profits & portals.
• Excellent telephone communication; organized and detail oriented.
• Strong written and verbal English communication; capable of handling irate customers.
• Occasionally work in yard in varying conditions.

Responsibilities

• Enter customer information into the operating system.
• Inspect drawings to verify quantities and contract changes.
• Monitor and verify orders to production.
• Inform management of schedules, inventory needs, deliveries and other information for efficient handling of orders.
• Provide installers with directions, instructions, and maps for delivery.
• Assure customer satisfaction after installation.
• File paperwork accurately and timely.
• Greet customers as they enter the premises.
• Assist other departments as needed.

Skills

Telephone skills

Organization

Detail oriented

Written English

Verbal English

Customer service

Education

High School Diploma or equivalent

Tools

Stone Profits

Office equipment

Computer

Job description

Benefits:

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Dental insurance

INTRODUCTION:

This Operating Procedure is developed to provide a functional description of the Customer Service Representative (CSR) position. The primary function of CSR is to ensure the satisfaction of our customers in their business dealings with us. CSR is the primary point of customer contact for the company.

REQUIREMENTS:

• Required: A High School Diploma or equivalent.
• Must be able to operate office machines including Computer, Calculator, and Copier and be willing to learn Stone Profits and box store portals.
• You must have good telephone skills. Must be organized and detail oriented. Must be able to work with constant interruptions and distractions.
• Must be able to communicate effectively both in writing and verbally in English to interact with clients and other employees and write and read reports. You must have excellent telephone communication skills and the ability to deal with customers who may be irate.
• Occasionally you will be required to go into the yard, which may be hot, cold, wet, and dirty.

RESPONSIBILITIES AND DUTIES:

• Enter all customer information into Stone Interiors operating system.
• Inspect drawings to verify quantities and verify changes for contract adjustments.
• Monitor and verify orders to move towards production.
• Inform management about schedule requirements, inventory needs, deliveries and pickups, and other information needed for the efficient handling of customer orders.
• Provide installers with accurate directions, instructions, and maps for delivery.
• Assure customer satisfaction after installation.
• File all paperwork in an accurate and timely manner.
• Cheerfully greet all customers as they enter the premises.
• Assist other departments as needed.

Benefits

• Health/Dental/Vision coverage
• STD/LTD
• PTO
• Opportunity for growth and advancement
• Paid Training
• No nights or weekends
• Paid major holidays
• IRA

Compensation: $30,000 - $32,000 Annually

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Stone Interiors

Stone Interiors began operation in July of 1997. The owners have over 63 years of experience in stone fabrication and installation, specializing in marble, granite, quartzite, and engineered quartz. After 20 years in business, we have expertly installed over 50,000 jobs. We now own and operate three showrooms in South Carolina, Alabama, and Louisiana.

Services Provided

Fabrication and installation of granite, marble, and engineered quartz, including Caeserstone, Silestone, and Cambria. Visit one of our three full-service showrooms and slab yards across the Gulf South.