Customer Service Representative (CSR)

Msisurfaces; Farmers Branch (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Annual bonuses or commission

Paid Time Off

Medical, Dental, Vision Insurance

401(k) with company matching

Tuition Reimbursement

Holiday

Merit-based increases

Charitable donation matching

Company-sponsored tutoring

Job summary

MSI is seeking an on-site Customer Service Representative in Farmers Branch, TX. The role involves handling calls, emails, and in-person interactions, guiding customers in the showroom, and assisting with product selection.

You will process orders, coordinate deliveries, and maintain accurate records while upholding MSI standards. The ideal candidate has 1 year of customer service experience, strong communication, and basic MS Office skills.

Qualifications

• High school diploma required; some college coursework preferred.
• At least 1 year of customer service experience.
• Strong communication and detail-oriented with math proficiency.

Responsibilities

• Provide exceptional customer service via phone, email, and in person.
• Assist customers in selecting products and guide showroom visits.
• Process orders, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for shipments.
• Maintain customer records and follow up on quotes and inquiries.
• Collaborate with Sales Representatives to keep transactions up to date.

Skills

Excellent communication

Multitasking

Microsoft Office

Spanish (preferred)

Education

High school diploma

Some college coursework

Tools

MS Outlook

MS Word

MS Excel

Job description

Summary:

The Customer Service Representative (CSR) is an on‑site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front‑desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom
• Address customer issues related to transactions, deliveries, and products
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Ensure showroom displays are maintained to the highest standards.
• Monitor stock levels to ensure efficient processing of customer orders.
• Support trade customers by understanding their project needs and recommending suitable MSI materials.
• Maintain marketing materials for easy customer access.
• Collaborate with Sales Representatives to keep account transactions and inventory up to date.
• Stay informed about company products and services.
• Perform additional duties as required.

Additionally the candidate must meet the following Education and/or Experience requirements:

• High School Diploma required; some college coursework preferred.
• Minimum of 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details.
• Proven ability to manage multiple tasks simultaneously.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong math skills and the ability to perform quick calculations.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Bilingual (Spanish) preferred.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 1 Saturday(s) a month from 09:00 AM to 01:00 PM

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.

The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits:

MSI offers a comprehensive benefits package designed to support and reward our employees.

• referral
• holiday
• annual bonuses or commission opportunities
• annual merit-based increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• company-paid Short Term and Long Term disability
• company-paid Life Insurance
• Tuition Reimbursement
• 401(k) plans with company matching contributions
• charitable donation matching programs
• free company-sponsored tutoring

About MSI:

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state‑of‑the‑art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.