Customer Service Representative

MACOM; Lowell (MA); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employer-sponsored 401(k) plan

Paid time off

Professional development opportunities

Job summary

MACOM Customer Service Representative is the primary liaison between customers, sales team and product lines, handling quotes and order management with high accuracy.

You will resolve issues in collaboration with other departments, maintain backlog, and nurture relationships with customers while upholding MACOM’s service standards and regulatory requirements.

Qualifications

• Strong data entry, repetitive task and attention to detail.
• Desire to learn.
• Ability to work well in a team environment.
• Customer orientation, ability to adapt to different personality types.
• Strong computer skills.
• Good verbal and written communication.
• Ability to multi-task, and manage time effectively.
• Proficiency with MS Office Suite.

Responsibilities

• Provide accurate and complete response to high volume of incoming customer service inquiries including requests for quotation.
• Order Entry/Management – new orders, return orders, sample orders, credits, debits
• Maintain backlog to reflect customer requirements, manage all expedite requests
• Handle customer complaints and/or elevate when necessary.
• Coordinate with various other departments to solve problems
• Exercises good judgment within defined practices and procedures to determine appropriate action.
• Build relationships and trust though out the company and with customers.

Skills

Data entry

Desire to learn

Team player

Customer orientation

Verbal communication

Written communication

Time management

MS Office

Education

High school diploma

Tools

SAP

Job description

• College degree - preferred

MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting-edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks.

MACOM has more than 75 years of expertise in semiconductor process development, wafer fabrication, circuit design, advanced packaging, systems architecture and applications engineering. We are committed to our customers’ success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power, highest frequency and/or highest data rates.

Leading technologies, innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure!

Customer Service Representative

Job Description

A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for creation of quotes and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

Primary Responsibilities

• Provide accurate and complete response to high volume of incoming customer service inquiries including requests for quotation.
• Order Entry/Management – new orders, return orders, sample orders, credits, debits
• Maintain backlog to reflect customer requirements, manage all expedite requests
• Handle customer complaints and/or elevate when necessary.
• Coordinate with various other departments to solve problems
• Exercises good judgment within defined practices and procedures to determine appropriate action.
• Build relationships and trust though out the company and with customers.

Job Qualifications

• Strong data entry, repetitive task and attention to detail
• Desire to learn
• Ability to work well in a team environment
• Customer orientation, ability to adapt to different personality types
• Strong computer skills
• Good verbal and written communication
• Ability to multi-task, and manage time effectively
• Proficiency with MS Office Suite
• High school diploma

Other Special Skills

• SAP – preferred
• College degree - preferred

EEO

MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.

Reasonable Accommodation

MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process, please call [phone] or email [e-mail]. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.

ITAR

Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.

Hourly Range

The Hourly Range for this position is $21.00– $34.00 per hour. Actual salary offered to candidates will depend on several factors, including but not limited to, work location, relevant candidates’ experience, education, and specific knowledge, skills, and abilities.

Benefits

• Health, dental, and vision insurance.
• Employer-sponsored 401(k) plan.
• Paid time off.
• Professional development opportunities.