Customer Service Representative

Clancy Brothers Pest Control; Quincy (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Bonuses

Training & development

Growth opportunities

Job summary

Clancy Brothers Pest Control is seeking a Customer Service Representative to join our in-office team in Quincy, MA. This full-time, 8:00 AM to 5:00 PM role emphasizes organization, fast-paced workflow, and keeping daily operations running smoothly.

You’ll handle inbound calls, help with scheduling and service questions, assist technicians with routing and real-time updates, and support collections and record-keeping.

Qualifications

• Experience in customer service, admin, or office roles.
• Highly organized and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Strong communication skills (phone + written).
• Tech-savvy and quick to learn systems.
• Problem-solver who takes initiative.

Responsibilities

• Answer inbound calls and assist with scheduling & service questions.
• Review and release daily work orders with strong attention to detail.
• Support technicians with routing, updates, and real-time communication.
• Create follow-ups to ensure nothing gets missed.
• Assist with collections (texts, emails, and calls).
• Maintain accurate notes, records, and internal systems.
• Help improve workflows and daily operations.

Skills

Customer service

Organized

Multitasking

Communication

Tech-savvy

Initiative

Job description

Customer Service Representative.

$24–$28/hour | Full-Time | In-Office | Clancy Brothers Pest Control

Monday–Friday, 8:00 AM – 5:00 PM (Occasional Saturdays)

More Than Just Answering Phones.

If you’re someone who thrives on organization, loves fast-paced work, and keeps everything running smoothly, this role is for you.

At Clancy Brothers Pest Control, you’ll play a key role in operations, customer experience, and team coordination—not just basic customer service.

What You’ll Do:

• Answer inbound calls and assist with scheduling & service questions.


• Review and release daily work orders with strong attention to detail.


• Support technicians with routing, updates, and real-time communication.


• Create follow-ups to ensure nothing gets missed.


• Assist with collections (texts, emails, and calls).


• Maintain accurate notes, records, and internal systems.


• Help improve workflows and daily operations.

What We’re Looking For:

• Experience in customer service, admin, or office roles.


• Highly organized and detail-oriented.


• Ability to multitask in a fast-paced environment.


• Strong communication skills (phone + written).


• Tech-savvy and quick to learn systems.


• Problem-solver who takes initiative.

Bonus Points If You Have:

• Scheduling or dispatching experience.


• Pest control, home service, or field-service background.


• Collections or account management experience.

Pay & Benefits:

• $24–$28/hour (based on experience).


• Paid Time Off (PTO) + Paid Holidays.


• Performance-based bonuses.


• Ongoing training & development.


• Clear path for growth and advancement.

Why Join Us?

• Stable, growing company with long-term opportunities.


• Team-oriented, supportive environment.


• Role with real impact on daily operations.


• Opportunity to grow into leadership or specialized roles.