Customer service representative

savvy chic pawz; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Employee discount on products

Opportunities for growth

Job summary

A pet fashion brand in Los Angeles is seeking a motivated Customer Service Representative. You will respond to inquiries, assist with orders, and resolve complaints. This full-time role requires excellent communication and problem-solving skills, as well as a passion for pets. Benefits include competitive salary, health insurance, and opportunities for growth.

Qualifications

• 1-2 years of customer service experience, preferably in a retail or e-commerce setting.
• Strong problem-solving and conflict resolution skills.
• Knowledge of pet products is a plus.

Responsibilities

• Respond to customer inquiries and concerns via phone, email, and social media.
• Provide product information and assistance with orders.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Excellent communication skills

Problem-solving skills

Ability to multitask

Passion for pets

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

About the job customer service representative

Savvy Chic Pawz is a leading pet fashion brand that specializes in stylish and functional accessories for pets. We are passionate about providing top-quality products and exceptional customer service to pet owners all over the world.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, permanent position that requires excellent communication skills and a strong commitment to providing exceptional service to our customers.

Key Responsibilities

• Respond to customer inquiries and concerns via phone, email, and social media in a timely and professional manner
• Provide product information, recommendations, and assistance with order placement and tracking
• Resolve customer complaints and issues effectively and efficiently
• Collaborate with other departments to ensure customer satisfaction and timely resolution of any problems
• Maintain accurate and organized customer records and order information
• Continuously seek ways to improve the customer experience and provide feedback to management
• Stay up-to-date on product knowledge and company policies to effectively assist customers

Qualifications

• High school diploma or equivalent
• 1-2 years of customer service experience, preferably in a retail or e-commerce setting
• Excellent communication skills, both written and verbal
• Strong problem-solving and conflict resolution skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficient in Microsoft Office and experience with customer service software is a plus
• Passion for pets and knowledge of pet products is a plus

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discount on products
• Opportunities for growth and advancement within the company

If you are a friendly, customer-oriented individual who loves pets and has a passion for providing exceptional service, we would love to hear from you! Apply now to join our team at Savvy Chic Pawz as a Customer Service Representative.