Retail Sales Associate

Pet Evolution Richmond; Richmond (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Pet Evolution Richmond is seeking an experienced Pet Retail Sales Associate to join our vibrant team. In this role, you will engage customers, share your passion for animals, and guide them to the best products and grooming services.

You will handle transactions at the register, upsell memberships and promotions, and help organize displays while delivering friendly, knowledgeable service to every visitor.

Qualifications

• 3+ years of retail sales experience required.
• Excellent communication and customer service skills.
• Bilingual abilities are a plus where applicable.

Responsibilities

• Engage with customers and provide consultative selling.
• Greet customers as they enter the store.
• Promote and upsell memberships and promotions.
• Operate the cash register and handle transactions accurately.
• Stock and organize merchandise and maintain displays.
• Assist with in-store and community events.
• Provide excellent customer service and build product knowledge.

Skills

Customer service

Communication

Upselling

Bilingual

Tools

POS systems

Cash handling

Job description

Need an experienced retail sales associate to grow the retail sales.

Join our vibrant pet retail team as a Pet Retail Sales Associate( Wellness associate) and become a vital part of creating a welcoming, knowledgeable, and engaging environment for pet lovers and their furry friends! In this energetic role, you will connect with customers, share your passion for animals, and provide expert guidance on our wide range of pet products & pet grooming services. Your enthusiasm and dedication will help ensure every visitor leaves with the perfect supplies and a smile on their face. This paid position offers an exciting opportunity to grow your retail skills while making a positive impact in the pet community.

Duties

Engage with each customer, consultative selling and provide solutions

Greeting all customers that walk into Pet evolution

Engaging customers, determining their needs and informing them of products that meet those needs.

Checking in and out all grooming and walk in services

Promoting and selling our membership Good life membership program

Being comfortable overcoming objections

Providing excellent customer service.

Time management.

Engaging customers, determining their needs, and informing them of products that meet those needs.

Continually educating yourself about pets, pet products, and services through classes, reading, on-the-job training, and other means as available.

Keeping informed about sales promotions, contests, and goals.

Operating a computer cash register and accurately and efficiently completing transactions. Accurately reconciling daily sales and monies.

Answering phones and providing accurate information in a pleasant and professional manner.

Cleaning the facility and equipment.

Stocking and organizing merchandise. Regular stock checks, stock check-ins.

Organize and assist with in-store and community events.

Assisting customers with merchandise to their vehicle.

Shrink and inventory awareness.

Carrying out other duties assigned by supervisors in a cheerful and efficient manner

Requirements

Previous retail sales experience (3+ years) is a must, preferably some pet retail industry experince

Strong communication skills with the ability to engage customers effectively in both English and bilingual settings if applicable

Knowledge of POS systems, cash handling procedures, and basic retail math to ensure accurate transactions

Ability to perform merchandising tasks such as organizing displays and stocking shelves efficiently

Experience with customer service in grocery store or retail environments highly desirable

Demonstrated ability to upsell & cross-sell products by highlighting features and benefits during customer interactions

Excellent phone etiquette and communication skills to assist customers over the phone or in person

This role is perfect for motivated individuals who love animals and thrive in dynamic retail environments. We value energetic team players who are eager to learn, communicate clearly, and deliver exceptional service. Join us today to help pet owners find everything they need for their beloved companions while advancing your career in retail!