Customer Service Representative

Sonar Spark; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in customer service solutions is seeking a Customer Service Representative. In this entry-level role, you will be the first point of contact for customers, assisting with inquiries and maintaining positive relationships. Your contributions will directly enhance customer satisfaction and retention. Join a dynamic team focused on professional growth and delivering exceptional service.

Benefits

Competitive salary and performance-based bonuses

Opportunities for career growth and professional development

Health, dental, and vision insurance options

Paid time off and holiday pay

A supportive and collaborative work environment

Qualifications

• Proven experience in customer service or a similar role.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Process orders, returns, and exchanges as necessary.
• Provide feedback on recurring issues to improve overall customer experience.

Skills

Communication

Problem Solving

Organizational Skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Microsoft Office Suite

Customer service software

Job description

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About Us:

Sonar Spark is a dynamic and fast-growing company dedicated to providing innovative solutions in customer service. We strive to enhance customer experiences through efficient and reliable service, helping our clients to thrive in a competitive market. At Sonar Spark, we value collaboration, professional growth, and delivering exceptional service with a focus on quality and customer satisfaction.

Company Description

About Us:

Sonar Spark is a dynamic and fast-growing company dedicated to providing innovative solutions in customer service. We strive to enhance customer experiences through efficient and reliable service, helping our clients to thrive in a competitive market. At Sonar Spark, we value collaboration, professional growth, and delivering exceptional service with a focus on quality and customer satisfaction.

Job Description

Job Description

As a Customer Service Representative at Sonar Spark, you will be the first point of contact for our customers, providing support and resolving any inquiries or issues they may have. You will assist in creating a seamless experience for our clients and contribute to maintaining positive relationships. Your role will directly impact customer satisfaction and retention.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve issues, provide product information, and address concerns promptly.
• Process orders, returns, and exchanges as necessary.
• Maintain accurate customer records and documentation.
• Work with various departments to ensure customer satisfaction.
• Provide feedback on recurring issues to improve overall customer experience.
  
  

Qualifications

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Proven experience in customer service or a similar role.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Proficient with Microsoft Office Suite and customer service software.
• Strong attention to detail and organizational skills.
  
  

Additional Information

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and professional development.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• A supportive and collaborative work environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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