Customer Service Representative

Abqpetcarehospital; Los Altos (CA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid sick, vacation, and holiday time

401k benefits

Continuing education for professional development

Discounted veterinary services

Job summary

Abqpetcarehospital in Los Altos, California is looking for a Client Services team member who enjoys working in a friendly, engaging environment with pets and their owners. This role requires a minimum of 2 years in customer service, excellent communication skills, and the ability to lift 40lbs. The position offers full-time hours with shifts from Monday to Saturday, and competitive pay starting at $24/hour with various benefits, including health insurance and 401k options.

Qualifications

• 18 years or older.
• 2+ years customer service experience.
• Must be comfortable around animals and medical procedures.

Responsibilities

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Check clients in for scheduled appointments.
• Process payments and answer high volume calls.
• Schedule Doctor and Technician appointments.

Skills

Customer service experience

Excellent communication skills

Basic computer skills

Ability to lift 40lbs

Fluent in English

Education

High school diploma or GED

Job description

Role Overview

Do you enjoy working with a team? Helping people and their pets? If so, our Client Services Team might be the place for you! We are looking for additional team members who are professional and friendly, thoughtful, enjoy interacting with clients, and like to learn new things. As a member of the Adobe Client Services Team, you will have a unique experience that you won’t find in other client service positions.

Adobe is unlike other veterinary hospitals for many reasons, and one of them is our Open Hospital policy. Being an Open Hospital allows our clients to stay with their pet for every step of their visit with us. This creates a unique environment to showcase your client service skills while giving you an opportunity to gain veterinary knowledge. Previous veterinary experience can be helpful, but if you love animals and want to help them and their owners, we can provide the training you need.

Adobe Animal Hospital joined the National Veterinary Associate community in 2022. NVA is a leading global pet care organization united in the love of animals and the people who love them.

Job Location

• Los Altos/Los Gatos

Hours

• Full Time- 40 hours a week
• Client Services is open Monday-Saturday 7am-7pm, and 8am-7pm on Sundays
• Shifts are available between the hours of 6:30am-7pm
• AWS scheduling (4 10-hour shifts)

Compensation

• Base wage starts at $24.00-$26.00/hr. including differentials, see below

Available Differentials

• Weekend shift: additional $3/hr. for any weekend shifts worked

Client Service Responsibilities

• Provide warm, friendly client service.
• Interact with clients in person and on the phone.
• Check clients in for scheduled appointments and walk-in emergencies.
• Payment processing.
• Efficiently answer high volume of phone calls on multi-line phone system.
• Schedule Doctor and Technician appointments for both hospital locations.
• Have excellent communication skills (both written and oral) and attention to detail.
• Ability to thrive in a complex work environment where your team is handling many tasks at once.

Benefits

Health, dental, and vision benefits offered on the 1st of the month after 1st 30 days.

Paid sick, vacation, and holiday time.

401k benefits.

Continuing education for professional development.

Scholarships are available to those that want to pursue Veterinary Technician School for their RVT license.

Discounted veterinary services.

Employee assistance program on day 1 of your employment.

Additional benefits listed on our website. www.Adobe-Animal.com

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

Requirements

• 18-years old or older
• High school diploma or GED
• 2+ years customer service experience
• Fluent in English (written and oral)
• Basic computer skills
• Must be able to lift or move 40lbs by yourself
• Background check and 3 professional references are required when offered a position
• Comfortable around animals, clients, and medical procedures
• Ability to walk, stand, stoop, kneel, crouch, and feel using hands and arms on a regular and consistent basis, sitting and standing for long periods of time
• 1 weekend day per week, either Saturday or Sunday
• 2-3 holidays per year. Holidays are assigned at the beginning of the year or after completing your training period.

Equal Opportunity Employer

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.