Customer Service Representative

Third Party CS; Long Beach (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading customer service provider is seeking a dedicated representative to assist clients with inquiries and deliver exemplary customer care. This role offers flexible hours and remote options for candidates residing in California, promoting a friendly and proactive approach to customer issues. Join a supportive environment with opportunities for upward mobility and career growth alongside competitive compensation and comprehensive benefits.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions

Flexible hours

Remote Position(s) available

Qualifications

• Experience in client services or related field required.
• Flexible hours and ability to work remotely.
• Must reside in California.

Responsibilities

• Answer client inquiries across various platforms.
• Record and manage customer interactions effectively.
• Strive to meet team goals and provide a positive customer experience.

Skills

Customer-focused

Communication

Multitasking

Time management

Problem-solving

Education

Previous experience in customer support

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)