Customer Service Representative

Pacific Coast Producers; Lodi (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k employer matching up to 4%

Life Insurance

AD&D Insurance

Flexible Spending Account

Paid Holiday and Vacation

Parental Leave

Bereavement Leave

Education Assistance

Continued Skills Training

Job summary

Pacific Coast Producers in Lodi, CA is seeking a Customer Service Representative to join our Corporate Headquarters team. This full-time, on-site role supports the Customer Service Supervisor and handles a wide range of administrative and clerical duties to keep operations efficient.

Pay rate is $19-$21 per hour, based on experience. Ideal candidates have 2+ years of admin office experience, strong MS Word and Excel skills, and the ability to build relationships with customers and internal teams.

Qualifications

• Two or more years of administrative office experience.
• Proficiency with MS Word and Excel; ERP experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Perform a wide range of administrative and clerical duties for the Customer Service department.
• Support the Customer Service Supervisor and facilitate efficient operation.
• Build strong relationships with internal and external stakeholders.

Skills

Customer service

Communication

Attention to detail

Relationship building

Tools

MS Word

Excel

JD Edwards ERP

Job description

Pacific Coast Producers (PCP), a growing agricultural cooperative with food production facilities across the West Coast, is seeking a Customer Service Representative to join our team at our Corporate Headquarters in Lodi, CA. PCP is investing in its people and advancing a culture of service, where each employee can do their best to make affordable, high-quality food for customers across North America.

Pay Rate: $19-$21 per hour; candidate will be paid based on their work experience and skills. This is a full-time, on-site role based at our corporate headquarters in Lodi, CA.

The Customer Service Representative will report to the Customer Service Supervisor and will perform a wide range of administrative and clerical duties for the department to facilitate the efficient operation of the organization.

Requirements

• Two or more years of administrative office experience preferably in a distribution and/or inventory office.
• Demonstrated proficiency with MS Word and Excel. Experience using an ERP system such as JD Edwards is preferred.
• Excellent verbal and written communication skills.
• Proven ability to perform with a high degree of accuracy and attention to detail.
• Capable of building strong relationships both internally and externally.
• Ability to resolve routine and complex issues and promote customer satisfaction.
• Proven ability to work with limited supervision and follow projects through to completion

Benefits

• Medical, Dental and Vision
• 401k employer matching up to 4%
• Life Insurance
• AD&D Insurance
• Flexible Spending Account
• Paid Holiday and Vacation
• Parental Leave
• Bereavement Leave
• Education Assistance
• Continued Skills Training

About PCP Summary

Established in 1971, Pacific Coast Producers is a cooperative owned by over 165 family farmers that grow and deliver various produce, including tomatoes, peaches, pears, grapes, cherries, and more, to production facilities in California and Oregon for processing and packaging. With over 3,000 dedicated employees, PCP strives to produce the finest quality products for customers across all channels of trade, including grocery retailers and foodservice distributors throughout the United States and Canada.

Nestled in the heart of San Joaquin County and just a short 45-minute drive from Sacramento, our corporate headquarters is located in the charming city of Lodi, CA. Lodi is renowned for its rich history in winemaking and agriculture, as well as its vibrant downtown area and close-knit community. With a great quality of life, Lodi offers a welcoming environment to those seeking a relaxed and enjoyable lifestyle.

AA/EEO Policy Statement

Pacific Coast Producers is an affirmative action and equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status, or any other status protected by law.