Customer Service Representative

Parkwest Casinos; Livermore (CA); On-site; USD 19,207 - 27,355; Full time

Job summary

Parkwest Casinos in Livermore, California, is seeking a motivated Customer Service Representative to enhance guest experiences on the casino floor. This dynamic role involves creating dealer rotations, enforcing table policies, and delivering excellent customer service.

The ideal candidate will have a high school diploma and the availability to work evenings and weekends. Responsibilities include maximizing game revenue and maintaining the integrity of casino operations. Join a team dedicated to extraordinary service!

Qualifications

• High school diploma, G.E.D., or equivalent.
• Open availability; must be able to work evenings, weekends, and holidays.
• Must be 21 years old.
• Must provide evidence of employment eligibility in the U.S.
• Must be able to pass a mandatory drug test, criminal background, and credit check.

Responsibilities

• Create efficient dealer rotations and enforce on-table policies and procedures.
• Establish and change betting limits to maximize table game revenue.
• Determine when and why to open tables.
• Learn all Park West Casino house rules, policies and procedures.
• Maintain game integrity by making consistent table rulings.
• Provide exemplary guest service to enhance customer experience.

Job description

Are you an outgoing, dynamic individual, passionate about hospitality? Parkwest Casino is looking for an enthusiastic, motivated Customer Service Representative to join our team and make a real difference in our guest’s experience! The Customer Service Representative leads employees on the casino floor by creating efficient and fair dealer rotations, enforcing established on table policies and procedures, and demonstrates exemplary customer service to our guests. This position is the perfect opportunity for a confident experienced individual with a great understanding of casino floor operations.

Responsibilities

• Create efficient dealer rotations and enforce on‑table policies and procedures.
• Establish and change betting limits to maximize table game revenue.
• Determine when and why to open tables.
• Learn all Park West Casino house rules, policies and procedures.
• Maintain the integrity of all offered games by making consistent table rulings in the best interest of the game.
• Provide exemplary guest service and help reach the next level of customer service.

Qualifications

• High school diploma, G.E.D., or equivalent.
• Open availability; must be able to work evenings, weekends and holidays.
• Must be 21 years old.
• Must provide evidence of employment eligibility in the U.S.
• Must be able to pass a mandatory drug test, criminal background and credit check.

Physical Requirements

• Required to stand and walk for up to two or three hours at a time.
• Regularly required to see, talk and hear; specific vision abilities include close vision, distance vision, color vision, peripheral vision and depth perception.
• Must regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.

Work Environment

• Team members may be exposed to smoking by customers in areas where smoking is permitted.
• The noise level in the work environment is usually moderate.

USD $16.90/Hr.

Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

This above job description is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.

Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.