Customer Service Representative

Redstone Animal Hospital; Littleton, Northern (CO, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits package

401K

Employee discounts on veterinary and产品

Job summary

Redstone Animal Hospital is seeking a Veterinary Receptionist to support our fast‑growing six-doctor small animal practice. You will schedule appointments, check patients in/out, update records, and process payments while delivering exceptional client service.

Ideal candidates have strong organizational and multitasking skills, excellent phone and in-person customer service, and composure in busy environments.

Qualifications

• High school diploma or equivalent.
• Ability to lift at least 40lbs.
• Basic math and computer skills.
• Experience with Avimark a plus but not required.
• Comfortable working with animals.

Responsibilities

• Answer a six-line phone system and transfer client inquiries appropriately.
• Check patients in for their appointments as soon as they arrive and record their weight on the scale.
• Complete any follow up tasks or calls on the critical follow up list.
• Confirm appointments and procedures scheduled for the next day that were not confirmed through our reminder system.
• Complete surgery paperwork for the next day’s drop-offs.
• Monitor Gmail Inbox for any incoming and outgoing communications/appointment requests.
• Attach specialty and emergency visit records to patient charts and task DVM for review.
• Be knowledgeable in Heartworm Prevention and Flea and Tick Control.
• Be knowledgeable in Puppy and Kitten Vaccine Schedule.
• Process prescription refill requests and verifying refills with DVM if needed.
• Assist in Drive thru pharmacy.
• Take in drop off lab samples and make sure they appropriately labeled with printed requisition.
• Complete record audits to ensure charges were accurately captured and SOAP notes were entered properly.
• Assist in triage scheduling and check in for emergency or add on appointments.
• Go through our scan folder and properly upload documents and assign to the correct patient files.
• Communicating across departments for when tech appointments arrive for treatment.

Skills

Customer service

Multitasking

Organizational skills

Telephone etiquette

Education

High school diploma or equivalent

Tools

Avimark

Job description

About Us:

Welcome to Redstone Animal Hospital, where we are dedicated to providing exceptional care for your beloved pets. We are a fast-growing 6 doctor small animal practice with the unique role of serving both our community and our local humane society Our state-of-the-art facility is staffed by a team of compassionate professionals who are committed to promoting the health and well-being of animals in our community.

At Redstone, our mission is to deliver high-quality veterinary care with integrity, compassion, and respect. We strive to build lasting relationships with our clients and their pets, offering personalized treatment plans tailored to meet each animal's unique needs.

Values:

• 1.We don’t panic:
• 2. We are YES people… within reason?
• 3. We CARE – for each other, for our clients, and for the animals who rely on us to be their voice
• 4. Bring the right attitude and bring the FUN

Job Description:

As a veterinary Customer Service Representative at Redstone AnimalHospitalyou will schedule appointments andfacilitatefollow up calls for our six Veterinarians, check patients in and out, update patient records and owner information, as well as process payments.A successful candidate should have strong organizational and multitasking skills, excellent telephoneand in personcustomer service skills, and the ability to remain calm in stressful situations.

Responsibility:

• Answer a six-line phone system and transfer the clients inquires appropriately
• Check patients in for their appointments as soon as they arrive and record their weight on the scale (ifcaninepatient).
• Complete any follow up tasks or calls on thecriticalfollow up list
• Confirm appointments and procedures scheduled for the next day that were not confirmed through our reminder system.
• Complete surgery paperwork for the next days drop off’s
• Monitor Gmail Inbox for any incoming and outgoing communications/appointment requests
• Attach specialty and emergency visit records to patient charts and task DVM for review
• Be knowledgeableinHeartwormPrevention and Flea and Tick Control
• Be knowledgeable in Puppy and Kitten Vaccine Schedule
• Process prescription refill requests and verifying refills with DVM if needed
• Assistin Drive thru pharmacy
• Take in drop off lab samples and make sure they appropriately labeled with printedrequisition
• Complete record audits to ensure charges were accurately captured and SOAP notes were entered properly
• Assist in triage scheduling and check in for emergency or add on appointments
• Go through our scan folder and properly upload documents and assign to the correct patient files
• Communicating across departments for when tech appointments arrive for treatment

Veterinary Receptionist Requirements and Qualifications

• High school diploma or equivalent
• Able to lift at least 40lbs
• Basic math and computer skills
• Experience withAvimarkin a plus but notrequired
• Comfortable working with animals

Benefits:

• Competitive salary commensurate with experience
• Opportunities for career advancement and professional development
• Health benefits package
• 401K
• Employee discounts on veterinary services and products
• Positive and supportive work environment with a focus on work-life Harmony