Customer Service Representative

Redstone-Animal-Hospital; Littleton (CO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401K

Employee discounts on services

Positive work environment

Career development

Work-life harmony

Job summary

Redstone Animal Hospital is seeking a Veterinary Customer Service Representative to support six veterinarians at our Colorado facility. You will schedule appointments, check patients in and out, and manage owner records while maintaining a calm, friendly front desk presence.

The ideal candidate brings strong organizational skills, excellent customer service, and comfort handling medical records in a fast-paced environment. This role emphasizes teamwork and compassionate patient care.

Qualifications

• High school diploma or equivalent required.
• Excellent telephone and in-person customer service skills.
• Comfortable working around animals and managing busy front desk operations.

Responsibilities

• Answer six-line phone system and route inquiries appropriately.
• Check patients in/out and record weights when applicable.
• Complete follow up tasks and confirm next day appointments.
• Process payments and assist in drive-thru pharmacy as needed.
• Maintain accurate patient records and update owner information.
• Coordinate with DVMs for charting and lab results.

Skills

Phone etiquette

Multitasking

Customer service

Data entry

Education

High school diploma

Job description

About Us:

Welcome to Redstone Animal Hospital, where we are dedicated to providing exceptional care for your beloved pets. We are a fast-growing 6 doctor small animal practice with the unique role of serving both our community and our local humane society Our state-of-the-art facility is staffed by a team of compassionate professionals who are committed to promoting the health and well-being of animals in our community.

At Redstone, our mission is to deliver high-quality veterinary care with integrity, compassion, and respect. We strive to build lasting relationships with our clients and their pets, offering personalized treatment plans tailored to meet each animal's unique needs.

Values:

1. We don’t panic:

a. We don’t panic even if we are running 40 minutes behind on appointments.

2. We are YES people… within reason ?

3. We CARE – for each other, for our clients, and for the animals who rely on us to be their voice

4. Bring the right attitude and bring the FUN

Job Description:

As a veterinary Customer Service Representative at Redstone AnimalHospitalyou will schedule appointments andfacilitatefollow up calls for our six Veterinarians, check patients in and out, update patient records and owner information, as well as process payments. A successful candidate should have strong organizational and multitasking skills, excellent telephoneand in personcustomer service skills, and the ability to remain calm in stressful situations.

Responsibility:

• Answer a six-line phone system and transfer the clients inquires appropriately
• Check patients in for their appointments as soon as they arrive and record their weight on the scale (ifcaninepatient).
• Complete any follow up tasks or calls on the criticalfollow up list
• Confirm appointments and procedures scheduled for the next day that were not confirmed through our reminder system.
• Complete surgery paperwork for the next days drop off’s
• Monitor Gmail Inbox for any incoming and outgoing communications/appointment requests
• Attach specialty and emergency visit records to patient charts and task DVM for review
• Be knowledgeableinHeartwormPrevention and Flea and Tick Control
• Be knowledgeable in Puppy and Kitten Vaccine Schedule
• Process prescription refill requests and verifying refills with DVM if needed
• Assistin Drive thru pharmacy
• Take in drop off lab samples and make sure they appropriately labeled with printedrequisition
• Complete record audits to ensure charges were accurately captured and SOAP notes were entered properly
• Assist in triage scheduling and check in for emergency or add on appointments
• Go through our scan folder and properly upload documents and assign to the correct patient files
• Communicating across departments for when tech appointments arrive for treatment

Veterinary Receptionist Requirements and Qualifications

• High school diploma or equivalent
• Able to lift at least 40lbs
• Basic math and computer skills
• Experience withAvimarkin a plus but notrequired
• Comfortable working with animals

Benefits:

• Competitive salary commensurate with experience
• Opportunities for career advancement and professional development
• Health benefits package
• 401K
• Employee discounts on veterinary services and products
• Positive and supportive work environment with a focus on work-life Harmony