Customer Service Representative

Morgan Stanley; Littleton (CO); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in innovative healthcare solutions is seeking an entry-level Customer Service Representative to join their Case Coordination team. This remote position offers comprehensive training and the opportunity to develop skills in managing correspondence with global surgeons. Ideal candidates will possess strong communication and organizational skills, and a willingness to learn about ISO 13485 and HIPAA regulations. Competitive pay and a supportive work environment are provided.

Benefits

Competitive Pay

Paid Leave

401(k) with employer matching

Comprehensive Health & Wellness Plans

Talent Development Programs

Qualifications

• High School Diploma or GED required.
• Previous experience with scheduling and calendar management preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Maintain correspondence with global surgeons and staff.
• Manage daily coordination queues and operational workflows.
• Respond to customer inquiries via email and phone.

Skills

Time Management

Organizational Skills

Communication

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Customer Service Representative - 2500006A

Description

What We Are Looking For

We're seeking an entry-level, communicative professional eager to learn how to maintain correspondence with global surgeons while developing multi-tasking skills. The ideal candidate will show potential to work under pressure and demonstrate a willingness to understand ISO 13485 and HIPAA regulations, with full training provided. No prior experience with these regulations is required - we value your enthusiasm to learn and grow more than existing industry knowledge. Join our Case Coordination team at 3D Systems and begin your career at the forefront of transforming healthcare through innovative medical solutions!

Remote

This role is 100% remote and has a remote work schedule.

What's in it for You!

• Competitive Pay: $20.00 - $23.50 per hour. Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
• Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy.Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
• Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

What You Will Do

• Maintain professional correspondence with global surgeons, staff, and distributors to coordinate virtual meetings, shipping timeframes, and deliverables.
• Manage daily coordination queues, creating virtual meeting links and ensuring timely operational workflows for outgoing cases.
• Respond to customer inquiries via email and phone, scheduling and preparing for web sessions when applicable.
• Update and maintain database entries, coordinate with various departments, and manage calendar scheduling across multiple time zones.
• Collaborate with internal and external teams to execute same-day shipments and resolve any shipping delays promptly.
• Answer a high volume of incoming phone calls and directing them to the appropriate departments.
• Adhere to ISO 13485, HIPAA regulations, and follow quality management system procedures.

Qualifications

What You Will Bring

• High School Diploma or GED required.
• Previous work experience with scheduling and calendar management.
• Comfort working in a fast-paced, high-stress environment.
• Ability to sit for extended periods of time.
• Strong time management and organizational skills.
• Dependability, punctuality, and responsibility.
• Professional demeanor in phone and in-person interactions.
• Demonstrates collaborative teamwork skills, readily supporting colleagues to ensure consistent, high-quality service delivery and positive customer outcomes.

Preferred Skills & Experience

• Standard office computer/software proficiency (Microsoft Word, Excel, Outlook, PowerPoint, database applications).
• Clerical experience in a medical environment.
• Adaptability to learn and adjust to new software systems.

Applications accepted online through June 4, 2025

#LI-MP1

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary Location

Primary Location

: US-CO-Littleton

Work Locations

Work Locations

: USA-CO-Littleton 80127

Job Level

Job Level

: Entry Level

Travel

Travel

: No

Type of Position : Employee

Job Posting

Job Posting

: May 21, 2025, 10:42:43 PM

About 3D Systems

3D Systems provides the most advanced and comprehensive 3D digital design and fabrication solutions available today, including 3D printers, print materials and cloud-sourced custom parts. Its powerful ecosystem transforms entire industries by empowering professionals and consumers everywhere to bring their ideas to life using its vast material selection, including plastics, metals, ceramics and edibles. Our leading personalized medicine capabilities save lives and include end-to-end simulation, training and planning, and printing of surgical instruments and devices for personalized surgery and patient specific medical and dental devices. Its democratized 3D digital design, fabrication and inspection products provide seamless interoperabilityand incorporate the latest immersive computing technologies. Our products and services disrupt traditional methods, deliver improved results and empower its customers to .manufacture the future now