Customer Service Representative

DuraMark Technologies Inc.; Little Canada (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid time off and company holidays

Company-paid life and disability insurance

Job summary

DuraMark Technologies Inc. is seeking an experienced Customer Service Representative to support customer accounts in Little Canada, MN or Westfield, IN. This role is critical in managing customer relationships, ensuring order accuracy and providing exceptional service.

The ideal candidate will thrive in a fast-paced environment and have strong communication skills. Benefits include competitive compensation, medical insurance, a 401(k) plan, and professional growth opportunities.

Qualifications

• Experience in customer service or account support.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in manufacturing or e-commerce is a plus.

Responsibilities

• Serve as primary customer contact for assigned accounts.
• Review customer orders and purchase orders for accuracy.
• Coordinate with internal teams on customer requests.

Skills

Strong customer service skills

Attention to detail

Communication skills

Problem-solving ability

Tools

NetSuite

Customer portal

Job description

Opportunity

DuraMark Technologies is seeking an experienced Customer Service representative to join our team in either Westfield, IN or St. Paul, MN. This role is ideal for someone who enjoys working in a fast‑paced environment, takes ownership of customer needs, and is committed to providing an outstanding customer experience. The Customer Service Representative serves as the primary account support contact for assigned customer accounts and plays a critical role in managing customer relationships, order execution, and internal coordination. Success in this role requires strong communication, attention to detail, follow‑through, and the ability to collaborate effectively with customers and internal teams. Experience with NetSuite is preferred but not required. The role also involves working with order intake technology, reviewing customer purchase orders for accuracy before they are imported into NetSuite. Additionally, the CSR team supports customers using DuraMark’s customer portal, including customer setup, onboarding, and training to ensure successful adoption of the platform.

Key Areas of Responsibility

• Serve as the primary customer contact for assigned customer accounts.
• Support Account Managers with day‑to‑day account activities, customer communications, quotes & follow‑up, and initiatives that support organic account growth.
• Review customer orders, purchase orders, pricing, part numbers, ship dates, and order requirements for accuracy.
• Review customer purchase orders in our AI tools before they are imported into NetSuite.
• Help customers get set up and trained on DuraMark’s customer portal and web‑based ordering tools.
• Review open order information, monitor ship dates, and communicate order status updates to customers.
• Manage customer requests related to order timing, pricing, schedule changes, and delivery expectations.
• Coordinate with sales, production, shipping, purchasing, and other internal teams to keep orders and customer requests moving.
• Identify issues early, communicate clearly, and help drive solutions.

Preferred Experience

• Strong customer service, order management, sales support, or account support experience.
• Experience supporting assigned customer accounts or Account Managers.
• Experience working in a fast‑paced, high‑volume environment.
• NetSuite or other ERP experience preferred.
• Manufacturing, printing, labeling, or custom product experience a plus.
• Customer portal, web ordering, or e‑commerce order support experience a plus.
• Experience reviewing purchase orders, pricing, part numbers, customer specifications, and order details.

Skills & Attributes

• Excellent written and verbal communication skills.
• Strong attention to detail and follow‑through.
• Ability to manage multiple priorities and deadlines.
• Problem‑solving ability with a sense of ownership and urgency.
• Comfort working with technology and customer‑facing systems.

Compensation & Benefits

• Competitive compensation based on experience and qualifications.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and company holidays.
• Company‑paid life and disability insurance.
• Opportunities for professional growth and career advancement within a growing organization.

Position Summary

This is a critical customer‑facing role that serves as the bridge between our customers and internal operations teams. The successful candidate will combine strong communication skills, attention to detail, and a proactive approach to ensure customer orders are processed accurately, issues are resolved quickly, and customers receive an exceptional experience. The right person will thrive in a fast‑paced environment, take ownership of customer needs, and contribute to DuraMark’s continued growth and success.

Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.