Customer Service Representative

Ourslike; Lindon (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

Ourslike is seeking a Customer Service Representative in Lindon, Utah. The role involves providing exceptional customer support and product education while representing the Kings brand.

The ideal candidate will have a passion for the outdoor industry, possess strong communication skills, and be comfortable in front of customers both in person and over the phone. This position is on-site full-time at Kings Headquarters and plays a critical role in enhancing customer experiences.

Qualifications

• Highly motivated with a flexible and outgoing personality.
• Comfortable speaking in front of people and on the phone.
• Ability to work full-time onsite in Lindon, UT.

Responsibilities

• Provide friendly and helpful sales and customer support.
• Manage the return/exchange process for the eCommerce channel.
• Educate customers about Kings product features.

Skills

Exceptional customer service

Knowledge of Kings products

Communication skills

Passion for outdoor activities

Job description

Position Title: Customer Service Representative

Reports To: Customer Service Manager

Based In: Lindon, Utah

Overview: Under the direction of the Customer Service Manager, the Customer Service Representative will be responsible for delivering an exceptional customer experience by demonstrating the ability to connect with customers and provide solutions to their needs. This position is responsible for being a friendly, knowledgeable, and helpful representation of the Kings brand. The candidate will excel at speaking to customers about Kings gear, providing sales and customer service support for all business channels, and managing returns/exchanges for KingsCamo.com. Must have a proven passion for the outdoor and hunting industry, and an understanding of the Kings Camo brand.

Job Duties and Responsibilities:

• Providing timely, friendly, and helpful sales and customer support for all King’s channels (in-person, wholesale, and direct)
• Manage the return/exchange process for the eCommerce channel
• Educate customers about features and benefits of Kings product line
• Assist with overflow support to wholesale, ecommerce, outlet, and warehouse.

Job Requirements and Qualifications:

• A highly motivated, flexible, assertive, and outgoing personality.
• Must be comfortable speaking in front of people and on the phone.
• Ability to work full-time Monday-Friday on-site at King’s Headquarters in Lindon, UT.
• A passion for the hunting or outdoor industry.

To apply, please fill out the below form, including a cover letter and upload a copy of your résumé and references.