Customer Service Representative

Nebraska Bank of Commerce; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Nebraska Bank of Commerce is seeking an individual for a full-time customer service representative (CSR) position for our Main location at 6000 Village Drive, Ste. 100, Lincoln, NE 68516.

This CSR position is responsible for being a resourceful advocate for our customers, as well as projecting a positive image for NBC through exceptional customer service. We are seeking a friendly, outgoing individual that can effectively and accurately complete transactions and daily tasks in an engaging and

Qualifications

• High School Diploma or equivalent.
• Retail sales/service experience preferred.
• Cash handling experience preferred.
• Proactive and responsive personality with a high level of accuracy, attention to detail, and follow through.
• Ability to communicate effectively and professionally at all levels of the organization and community.

Responsibilities

• Service: Assist customers with account transactions by providing prompt, accurate service. These transactions may be in person, by telephone, or in writing and are expected to meet or exceed performance standards.
• Daily Processing: Attend to daily transactions and cash handling; balance a personal cash drawer and run transaction proofs; participate in vault balancing; answer calls and direct customers as needed.
• Referrals: Know NBC products and services to provide customers with applicable information and guidance; meet or exceed referral goals.
• Maintain and Organize: Keep teller cash, customer documentation, and paperwork secure and orderly.
• Training: Attend ongoing training and branch meetings.
• Administrative: Participate in special projects; work a scheduled rotating Saturday; maintain and stock lobby, teller line, and vault room.
• Other Duties: as assigned

Skills

Retail sales/service experience

Cash handling experience

Proactive and responsive personality

Effective communication skills

Dependability and punctuality

Education

High School Diploma or equivalent

Job description

NBC's systems will be undergoing maintenance from 11:00PM Saturday 9/12 to 11:00AM Sunday 9/13. During this time, online banking and mobile banking will not be unavailable. Debit card limits and ATM limits will be limited to $250 and balance inquiries will be unavailable at ATMs. We appreciate your understanding while we perform this work.

Kelly Kiihne

Personal Banking Customer and Owner, Kelly’s Kids Daycare

“Starting a business can be very stressful but working with NBC for our business loan to open the practice was supportive and comforting. We knew these were people we could trust, and they’ve proven that true over all the years we’ve been banking with them. We stay with NBC for the great relationships and service.”

Megan Ehlers, DVM

“It’s the people at a bank that make the difference. The folks at NBC go out of their way to help you resolve an issue, whatever is needed. They’ve been very flexible with us, even with the non-standard things we need as a nonprofit. We can always get ahold of someone if we have an issue and knowing we can count on them is really reassuring.”

Dawn Rockey

Executive Director, CASA for Lancaster County

“We’ve done our personal banking with NBC for generations – my parents banked with NBC for years, and we trust them. When COVID hit, I asked them for advice, and even though they didn’t have my business account, they did everything they could to help me. They’re like a small-town bank where people know you, but with the convenience and options of a bigger bank.”

Kelly Kiihne

Personal Banking Customer and Owner, Kelly’s Kids Daycare

“Starting a business can be very stressful but working with NBC for our business loan to open the practice was supportive and comforting. We knew these were people we could trust, and they’ve proven that true over all the years we’ve been banking with them. We stay with NBC for the great relationships and service.”

Megan Ehlers, DVM

“It’s the people at a bank that make the difference. The folks at NBC go out of their way to help you resolve an issue, whatever is needed. They’ve been very flexible with us, even with the non-standard things we need as a nonprofit. We can always get ahold of someone if we have an issue and knowing we can count on them is really reassuring.”

Dawn Rockey

Executive Director, CASA for Lancaster County

“We’ve done our personal banking with NBC for generations – my parents banked with NBC for years, and we trust them. When COVID hit, I asked them for advice, and even though they didn’t have my business account, they did everything they could to help me. They’re like a small-town bank where people know you, but with the convenience and options of a bigger bank.”

Kelly Kiihne

Personal Banking Customer and Owner, Kelly’s Kids Daycare

Customer Service Representative

Position to be Filled by

09/30/2026 - 12:00

Job Title: Customer Service Representative

Department: Retail

Summary:

Nebraska Bank of Commerce is seeking an individual for a full-time customer service representative (CSR) position for our Main location at 6000 Village Drive, Ste. 100, Lincoln, NE 68516. This CSR position is responsible for being a resourceful advocate for our customers, as well as projecting a positive image for NBC through exceptional customer service. We are seeking a friendly, outgoing individual that can effectively and accurately complete transactions and daily tasks in an engaging and positive manner.

Hours:

7:45 am – 4:45 pm Monday through Friday and 8:15 am – 12:15 pm Saturdays on a rotating schedule.

Essential Functions and Job Responsibilities:

Service: Assist customers with account transactions by providing prompt, accurate service. These transactions may be in person, by telephone, or in writing and are expected to meet or exceed our performance standards of actively working toward achievement goals.

• Personal Commitment: Demonstrate dependability and a desire to contribute to a positive team environment with regular, predictable attendance and punctuality. Project a professional image in dress, manner, communication (verbal or written) and focus.
• Daily Processing: Accurately attend to daily transactions and cash handling. Frequently balance a personal cash drawer and run transaction proof through branch capture. Participate in vault balancing. Actively answer phone calls and answer customer questions or transfer to the appropriate departments.
• Referrals: Possess a working knowledge of the bank’s products and services and provide customers with applicable information and guidance. Referrals are expected to meet or exceed our expected performance standard of proactively working toward achievement goals.
• Maintain and Organize: Maintain teller cash, customer documentation, and paperwork in a secure and appropriate manner.
• Training: Attend and participate in ongoing training and branch meetings.
• Administrative: Participate in special projects facilitated by various departments. Work a scheduled, rotating Saturday with other employees. Maintain and stock the lobby, teller line, and vault room.
• Other Dutiesas assigned

Core Competencies/Qualifications:

High School Diploma or equivalent

Retail sales/service experience preferred

• Cash handling experience preferred
• Proactive and responsive personality with a high level of accuracy, attention to detail, and follow through
• Ability to communicate effectively and professionally at all levels of the organization and community
• Possess a “can do” attitude/philosophy

Working Conditions/Physical Demands:

The environment for this position is an office-type setting that is clean and comfortable. Little discomfort caused by such factors as noise, heat or dust. This position spends time writing, typing, speaking, listening, lifting (up to 25 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions