Customer Service Representative

C.a.-Ferolie; Lincoln (RI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical Benefits

Generous PTO

Paid Holidays

401K with Match

Summer Fridays

And More!

Job summary

C.A. Ferolie, a family-owned business, is seeking a Customer Service Representative to bridge clients and customers and ensure accurate, efficient order processing.

You will respond to inquiries via email, phone, and EDI, maintain pricing and promotional data, and support invoice reconciliation while delivering a responsive experience to internal teams and external partners. Schedule is Monday–Friday 8:30 am to 4:30 pm, with annual salary range of $40,000–$44,000, reflecting your role in

Qualifications

• Experience with order processing is a plus.
• Proficiency with MS Office including Outlook, Excel, and Word.
• Strong attention to detail and communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with consumer products or wholesale industries preferred.

Responsibilities

• Process customer orders accurately and efficiently through email, EDI, and phone using our order processing system.
• Maintain item, pricing, and promotional data to keep records up to date.
• Review and adjust orders and assist with invoice reconciliation.
• Respond to order-related questions from clients, customers, and internal teams.
• Support day-to-day client and customer needs.
• Communicate updates, issues, or concerns to management promptly.
• Help provide a positive and responsive experience for our clients and customers.

Skills

MS Office

Outlook

Excel

Word

Attention to detail

Communication

Prioritization

Order processing experience

Customer service mindset

Tools

EDI system

Order processing software

CRM software

Job description

Description

Overview of the Role

As a Customer Service Representative, you will serve as an important link between our clients and the customers who purchase their products. You will help ensure orders are processed accurately and efficiently while providing responsive support to both internal teams and external partners.

Who We Are

At C.A. Ferolie, we pride ourselves on maintaining strong traditions of excellence, having provided our valued clients with tailored sales and marketing solutions since 1947. Our teams are enthusiastic, experienced, and knowledgeable people who consistently exceed expectations. We are family-owned and operated, giving us unparalleled flexibility to invest locally in talent and development that delivers industry-leading results.

Schedule: Monday-Friday from 8:30 am - 4:30 pm

Annual Salary: $40,000 - $44,000

What You'll Do at C.A. Ferolie

• Process customer orders accurately and efficiently through email, EDI, and phone using our computerized order processing system.
• Maintain item, pricing, and promotional allowance information to ensure records are accurate and up to date.
• Review and adjust orders as needed and assist with invoice reconciliation.
• Respond to order-related questions and requests from clients, customers, and internal team members.
• Support day-to-day client and customer needs.
• Communicate important updates, issues, or concerns to management in a timely manner.
• Help provide a positive and responsive experience for our clients and customers.

Requirements

What We're Looking for

• Basic proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Comfortable using standard office technology and learning new computer systems.
• Strong attention to detail, organization, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience with order processing is a plus.
• Previous experience or familiarity with the consumer products, food/non-food, retail, or wholesale industries is preferred but not required.

Perks We Offer

• Medical Benefits
• Generous PTO
• Paid Holidays
• 401K with Match
• Summer Fridays
• And More!