Customer Service Representative

Fellowes Brands; Itasca (IL); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Annual incentive

Job summary

Fellowes Brands in Itasca, IL is seeking a Customer Service Representative to deliver superior service to B2B customers, manage orders from receipt to fulfillment, and coordinate with Sales, Forecasting and Traffic to meet timelines. The role emphasizes data entry and Excel reporting.

The position requires at least one year in customer service, strong written and verbal communication, and proficiency with Excel; Oracle experience is a plus.

Qualifications

• At least one year of experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills, with emphasis on Excel; Oracle experience preferred.

Responsibilities

• Enter and manage customer orders from receipt through fulfillment per Fellowes processes.
• Run daily/weekly reports to identify order exceptions and required actions.
• Collaborate cross-functionally with Forecasting, Traffic, Distribution, and Credit.
• Proactively communicate with customers regarding order status and shipping schedules.
• Provide timely phone and email support to B2B customers and Sales.

Skills

Customer service experience

Excellent communication

Excel proficiency

Oracle experience

Education

High school diploma or equivalent

Some college preferred

Tools

Oracle

Job description

Description

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

Description

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

We Are Proud To Be Recognized

• Among America’s Best Midsize Employers by Forbes in 2021, 2022 and 2024
• As a Chicago Tribune Top Workplace for four consecutive years (2021-2025)

We currently operate in-office Monday-Thursday, with an optional remote day on Friday.

This role is not eligible for employment-based visa sponsorship.

Role Summary

As the Customer Service Representative, you will provide superior customer service support to B2B customers to meet all their order requirements. You will proactively manage orders and exceptions such as pricing, label requirements, order minimums, promotions and shipping schedules, heavy emphasis on data entry and excel reporting. This role will work closely with other teams including Sales, Forecasting, and Traffic to ensure customer order needs are met and concerns are escalated and resolved. You will be organized and able to multi-task to manage ever-changing priorities based on customer needs and departmental expectations.

In This Role, You Will

• Enter and manage customer orders from receipt through fulfillment in accordance with customer expectations and Fellowes processes.
• Run daily and weekly reports to identify order exceptions and required actions.
• Partner cross-functionally with Forecasting, Traffic, Distribution, and Credit to communicate and execute customer requirements.
• Proactively communicate with customers regarding order status and exceptions, including product availability and shipping schedules.
• Provide timely and professional phone and email support to B2B customers and Sales.

What You Bring To The Team

• At least one year of experience in a customer service or customer-facing role.
• High school diploma or equivalent required; some college preferred, but not required.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills, with an emphasis on Excel; Oracle experience preferred.
• Demonstrated ability to meet customer needs while achieving organizational goals.
• Strong attention to detail, time management, and organizational skills.

The hiring range for this position is $23.50 - $25/hr. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills and experience, among other factors. An annual incentive may be provided as part of the compensation package, in addition to a full range of medical, financial and/or other benefits, dependent on the level and position offered. An overview of our benefits offering is available here:Fellowes Benefits Overview.

Fellowes Brands - A Family Business Since 1917

For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a "Brand on the Move" and remain committed to finding new ways to help people work better and feel better.

Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.