Customer Service Representative

Insight Global; Lewisville (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading staffing firm is seeking a Remarketing Analyst for their client in Lewisville, TX. In this role, you'll serve as a key point of contact for auction facilities, processing vehicle sales according to compliance standards. Major responsibilities include monitoring vendor guidelines, reviewing invoices, analyzing metrics, and managing relationships with inspection companies. Ideal candidates have 3-5 years of experience in relevant fields and the ability to adapt in a fast-paced environment.

Responsibilities

• Monitor inspection guidelines by 3rd Party Inspection Vendors.
• Review monthly invoices for accuracy and provide payment recommendations.
• Generate and analyze performance metrics for 3rd Party Inspection Companies.
• Manage vendor relationships to maximize accurate and timely inspection.

Skills

3-5 years of experience in financial services, sales, remarketing, or auction experience

Ability to manage queue effectively

Ability to handle multiple tasks and adapt to changing priorities

Previous experience in a high volume and team-oriented environment

Job description

Insight Global is looking for a Remarketing Analyst to join one of their clients in Lewisville, TX. Reporting to the Remarketing manager, the Remarketing Analyst is a key point of contact at primary auction facilities. Duties include processing and the sale of auction vehicles in compliance with the internal Auction Sale Agreement and Comprehensive Auction Agreement. This position involves independent judgment and decision-making initiative.

Major Duties and Responsibilities include monitoring inspection guidelines are being followed by the various 3rd Party Inspection Vendors, reviewing 3rd Party Inspection Vendors monthly invoices for accuracy and provide recommendations for payment outside the established agreement, generating and analyzing performance metrics for 3rd Party Inspection Companies, and managing 3rd party Inspection Companies vendor relationships to maximize accurate and timely inspection.

REQUIRED SKILLS

• 3-5 years of experience in financial services, sales, remarketing, or auction experience
• Ability to manage queue effectively.
• Ability to handle multiple tasks and adapt to changing priorities, customer disputes, and escalations
• Previous experience in a high volume and team-oriented environment