Customer Service Representative

Granite Air Center, LLC; Lebanon (NH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid vacation

Tuition reimbursement

Annual safety bonus

Profit sharing

Tuition reimbursement

Paid vacation

Annual bonus

Profit sharing

Job summary

A leading aviation service provider located in Lebanon, NH is looking for a Customer Service Representative to deliver exceptional support to clients. The role requires effective communication, problem-solving abilities, and the capacity to adapt in a fast-paced environment. Responsibilities include managing inquiries, coordinating logistics, and assisting with bookings. We offer competitive compensation with benefits. Candidates must have a high school diploma and a focus on customer satisfaction.

Qualifications

• Strong skills in Customer Service and Customer Support.
• Effective communication skills, both verbal and written.
• Previous experience in aviation or hospitality is a plus.
• Effective communication skills, both verbal and written.
• Problem-solving abilities and a customer-focused approach.
• Proficiency with basic computer systems and software.
• Ability to adapt to a fast-paced, on-site workplace environment.
• Previous experience in aviation or hospitality is a plus.
• High school diploma or equivalent; additional certifications in customer service are advantageous.

Responsibilities

• Provide exceptional customer support and ensure customer satisfaction.
• Answer client inquiries and coordinate services.
• Assist with logistics, bookings, and administrative responsibilities.
• Assisting with logistics and other administrative tasks to support operations.

Skills

Customer Service

Customer Support

Communication

Problem-solving

Adaptability

Hospitality experience

Teamwork

Education

High school diploma or equivalent

Additional certifications in customer service

Tools

Basic computer systems and software

Job description

Join to apply for the Customer Service Representative role at Granite Air Center, LLC.

This is a full-time, on-site role based in Lebanon, NH for a Customer Service Representative. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering an outstanding customer experience for all clients. Day-to-day tasks will include answering client inquiries, coordinating services, managing schedules, and addressing customer needs efficiently and professionally. The representative will also assist with logistics, bookings, and other administrative responsibilities as required to support the organization’s services.

Company Description

Granite Air Center, LLC is the region's premier Fixed Base Operator (FBO), located at Lebanon Airport (KLEB) in New Hampshire. The company offers a wide range of world-class FBO services such as refueling, hangar storage, de-icing, aircraft maintenance, and concierge services. Operating 365 days a year from 6:00 AM to 10:00 PM with extended hours available upon request, Granite Air Center is dedicated to providing exceptional service to its clients. Its convenient facilities also include rental car services, crew cars for short trips, and shuttle vans for transportation. These offerings cater to the diverse needs of passengers and flight crews alike.

Qualifications

• Strong skills in Customer Service and Customer Support
• Ability to deliver exceptional Customer Satisfaction and enhance Customer Experience
• Effective communication skills, both verbal and written
• Problem-solving abilities and a customer-focused approach
• Proficiency with basic computer systems and software
• Ability to adapt to a fast-paced, on-site workplace environment
• Previous experience in aviation or hospitality is a plus
• High school diploma or equivalent; additional certifications in customer service are advantageous

Compensation

Highly competitive compensation includes a competitive starting salary, annual safety bonus, profit sharing, 401(k) with company match, health, dental, vision, short/long term disability, life insurance, tuition reimbursement, and paid vacation.

Please send cover letter and resume to: Adam Grinley [e-mail]. Granite Air Center is an equal employment opportunity employer.

Seniority Level

• Entry level

Employment Type

• Full-time

Industries

• Airlines and Aviation