Inside Sales Dispatcher - Full Time

Mr. Handyman; Cedar Lake (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay 18–20 USD/hr

Advancement opportunities

Team environment

Focus on customer experience

Flexible hours

Job summary

Mr. Handyman is seeking an Office Professional in Cedar Lake, IN to handle inside sales and dispatching for our service team. You will manage leads, schedule Service Professionals, and guide customers through projects with clear communication.

Requirements include 2+ years in an office setting, strong phone skills, problem solving, and the ability to complete a background check. Franchise ownership means your employer is the local franchise owner.

Qualifications

• Must live in the area.
• 2+ years of experience in an office setting.
• Professional communication and phone skills.
• Willingness to complete a background check.
• Problem solving comes easily.

Responsibilities

• Lead management and scheduling – manage inbound/outbound communications and schedules for Service Professionals.
• Make recommendations and manage expectations with customers during projects.
• Create lifelong customers by delivering a great, repeatable customer experience.

Skills

Multitasking

Organized

Detail oriented

Customer communication

Independent work

Self-starter

Tools

Microsoft Office

Job description

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

Why You’ll Want to Join Our Team at Mr. Handyman

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay $18-$20 an hour
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events

Your Responsibilities as an Office Professional, Inside sales and dispatching

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role

• Be able to Multi Task
• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over phone
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.