Customer Service Representative

Fred Beans Automotive Group; Langhorne (Bucks County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Paid parental leave

Life and disability insurance

Pet insurance

Employee discounts on vehicles, parts, and service

Job summary

Fred Beans Automotive Group in Langhorne is looking for team members to join their Business Development Center. This role involves responding to customer inquiries and scheduling appointments for the sales team, all while no prior automotive experience is needed.

Candidates who are positive, willing to learn, and possess strong communication skills will thrive. Compensation ranges from $40,000 to $60,000 annually, with opportunities for growth into sales and leadership roles.

Qualifications

• Strong communication skills essential.
• Customer service, retail, or call center experience is a plus.
• No automotive experience required.

Responsibilities

• Respond to inbound customer inquiries via phone, text, and email.
• Schedule appointments for the sales team.
• Follow up with customers to keep conversations moving.

Skills

Strong communication skills

Customer service experience

Positive attitude and willingness to learn

Job description

Overview

Start your career in automotive with no experience needed. Join our fast‑paced Business Development Center (BDC) team and help customers take the first step toward their next vehicle. No traditional car sales experience required. In this customer‑focused role, you’ll respond to inbound inquiries, follow up with warm leads, and schedule appointments for our sales team. If you have experience in customer service, retail, hospitality, or a call center, this is an excellent opportunity to grow your career.

Schedule

• Monday–Friday: 8:30 AM – 5:00 PM
• Two evenings per week: 12:00 PM – 8:00 PM
• Rotating Saturdays (typically two per month)
• No Sundays

What You’ll Do

• Respond to inbound customer inquiries via phone, text, and email
• Build relationships and understand customer needs
• Schedule appointments for the sales team
• Follow up with customers to keep conversations moving
• Track and manage activity in our CRM system

What Success Looks Like

• Quickly respond to new customer inquiries
• Consistently set high‑quality appointments
• Maintain strong communication with customers
• Stay organized and follow up consistently
• Contribute to a positive, team‑first environment

What To Expect Day‑to‑Day

• Steady flow of inbound leads and customer conversations
• Fast‑paced, high‑energy environment
• Heavy communication via phone, text, and email
• Team collaboration and shared goals
• A structured day that stays busy

Compensation & Growth

• $40,000–$60,000+ annually
• Hourly pay plus uncapped bonus
• Performance‑based earnings with no cap
• Clear path into sales and leadership roles
• Many team members promote from within

What We’re Looking For

• Strong communication skills
• Positive attitude and willingness to learnComfortable using computers, texting, and email
• Customer service, retail, or call center experience is a plus
• No automotive experience required

Key Skills & Traits

• Competitive and goal‑driven
• Organized and consistent with follow‑up
• Coachable and open to feedback
• High energy and team‑oriented
• Professional and customer‑first mindset

Growth Opportunities

• Automotive Sales Consultant
• BDC Team Lead or Manager
• Leadership roles across the dealership

Why Join Fred Beans

• Paid training from day one
• Strong promote‑from‑within culture
• Supportive leadership team
• No Sundays for better work‑life balance
• Proud 8‑time Best Place to Work

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Paid parental leave
• Life and disability insurance
• Pet insurance
• Employee discounts on vehicles, parts, and service
• AutoRewards membership perks

Fred Beans Automotive is a veteran friendly and equal opportunity employer.