Customer Service Representative

Jobtailor; Land O' Lakes (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

U-Haul in Land O' Lakes, FL, is seeking a Rental Associate to assist customers, manage rentals with U-Scan technology, and help move and hook up trucks and trailers. The role involves inspecting equipment, preparing invoices, and completing installations such as hitches and wiring.

Certifications in propane and forklift are offered upon employment, and a valid driver’s license with a clean record is required. This on-site position supports ongoing U-Haul education and customer service excellence.

Qualifications

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.
• Forklift and propane certifications required.

Responsibilities

• Assist customers with U-Haul products and services.
• Use U-Scan to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and ensure safety of equipment on the lot.
• Prepare rental invoices and process returns.
• Install hitches and trailer wiring.
• Fill propane and drive a forklift (certifications offered upon employment).
• Participate in ongoing U-Haul education through U-Haul University.

Skills

Customer service

Inventory management

Safety procedures

Communication

Education

High school diploma

Tools

U-Scan Technology

Job description

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Core Competencies

Demonstrates strong customer service skills while assisting customers with U-Haul products and services, utilizing smartphone-based technology for inventory management and rental processes. Capable of performing equipment inspections, installations, and maintaining safety standards through required certifications.

Certifications & Qualifications

• Valid Driver’s License
• Forklift Certification
• Propane Certification

Tools & Technologies

• U-Scan Technology