Customer Service Representative

Vertex Mechanical Inc; Lancaster (Lancaster County); On-site; Full time

Job summary

Vertex Mechanical Inc is seeking a Customer Service Representative to join their team in Lancaster, PA. This entry-level role offers competitive pay, full benefits, and a flexible schedule. The ideal candidate will have strong communication skills and experience in customer service, focusing on providing exceptional support to clients. Join a company that values its employees and fosters a collaborative environment.

Benefits

Medical, dental, and vision coverage

401k retirement options

Flexible Schedule

Generous PTO

Paid Holidays

Sick Time

Ongoing Training

Team Fun events

Qualifications

• 2+ years of customer service experience, preferably in a similar industry.
• Experience using CRM software and confident in data entry and management.

Responsibilities

• Answer inbound customer calls and assist with scheduling and billing questions.
• Conduct outbound call campaigns to support sales and service teams.
• Update CRM software with customer information.

Skills

Customer Service

Communication

CRM

Multitasking

Job description

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At Vertex Mechanical, we're a company founded in 2002 with a clear vision: to create a workplace that truly values its employees, fostering a culture where they can thrive and, in turn, provide exceptional service to our customers. Vertex believes that the key to success lies in building strong, cohesive teams, where creativity and advancement are encouraged for everyone. At Vertex, you'll find no egos or bench sitters-just a group of dedicated individuals working together towards a shared goal. Exceptional Service for Exceptional People is at the heart of everything we do, ensuring both our employees and customers are supported and valued.

Why Join Our Team?

• Competitive Pay: $16.00 - $21.00 per hour, with opportunities for growth
• Full Benefits: Medical, dental, and vision coverage for peace of mind
• 401k: Plan for your future with our strong retirement options
• Flexible Schedule: Enjoy better work-life balance with a flexible work schedule
• Generous PTO: Accrue paid time off from day one
• Paid Holidays: Enjoy 7 paid holidays each year
• Sick Time: For when life happens
• Ongoing Training: Continuous development to help you grow your skills
• Team Fun: Join in on company events and team-building activities
  
  

What You'll Do

• Answer inbound customer calls-assist with scheduling, billing questions, and resolving customer concerns
• Conduct outbound call campaigns to support sales and service teams
• Schedule maintenance visits with customers, ensuring smooth coordination
• Update CRM software with customer information-confidence with CRM is a must!
• Collaborate with management to stay up-to-date on the latest products, services, and company policies
• Record customer data accurately and ensure it's up to date in our database
• Engage with customers in a friendly, professional manner, actively listening and offering solutions that align with company policies
• Other duties as assigned to keep operations running smoothly
  
  

What We're Looking For

• 2+ years of customer service experience, preferably in a similar industry
• Experience using CRM software and confident in data entry and management
• Strong communication skills with the ability to engage customers and resolve concerns
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude and a commitment to providing excellent service
• Team player who works well independently and collaboratively
  
  

customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Oil and Gas

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