Customer Service Representative

Crash-Champions-Collision-Repair-Team-1; Lakeway (TX); On-site; USD 14,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus(“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in Lakeway, TX is seeking a customer-facing administrative support role to greet customers, manage calls and walk-ins, and assist the General Managers and Service Advisors with clerical tasks.

The position emphasizes clear communication, organization, and the ability to handle high volumes of inquiries daily, with a benefits package including medical, dental, vision, life, disability, 401k with match and paid holidays.

Qualifications

• Interpersonal and customer service skills required.
• Analytical and problem-solving abilities needed.
• Strong multitasking and organizational skills are essential.
• Ability to answer a high volume of calls and/or emails daily.
• Patience and attentiveness are important for customer interactions.

Responsibilities

• Greet and assist customers and prospective customers in a prompt, professional manner.
• Keep the workspace clean as the first point of contact with the facility.
• Manage incoming calls, walk-ins, and written correspondence, routing to the right person/department.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables/payables and enter information into accounting systems and spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal and customer service

Analytical and problem-solving

Multitasking and organizational

High-volume calls/emails handling

Attentiveness and patience

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S.The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First.Welcome to Crash Champions. We Champion People.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus(“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate

USD $10.29/Hr.

Posted Max Pay Rate

USD $25.00/Hr.