Customer Service Representative

Crash Champions; Jacksonville (FL); On-site; USD 19,286 - 32,580; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401(k) Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions, located in Jacksonville, Florida, is seeking a Customer Service Representative. This role involves greeting customers warmly, managing phone calls, and providing administrative support to the team. Ideal candidates should display excellent interpersonal skills, analytical thinking, and the ability to multitask effectively.

The position offers competitive compensation and benefits including medical, dental, vision, and a 401(k) plan with matching. Join a dynamic team at one of the fastest-growing collision repair brands in the U.S.

Qualifications

• Strong interpersonal skills for customer interaction.
• Ability to multitask and manage multiple priorities.
• Analytical problem-solving skills are critical.

Responsibilities

• Greet and assist customers in a professional manner.
• Maintain a clean and organized workspace.
• Manage incoming phone calls and direct inquiries appropriately.
• Provide clerical support to managers and advisors.
• Handle receivables and manage accounting entries.

Skills

Interpersonal skills

Analytical skills

Multitasking

Organisational skills

Attentiveness

Patience

Job description

Champions Do More

As one of the fastest‑growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state‑of‑the‑art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair centre by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk‑in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem‑solving skills.
• Multitasking and organisational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401(k) Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Posted Minimum Pay Rate: USD $14.00/Hr.

Posted Maximum Pay Rate: USD $23.65/Hr.