Customer Service Representative

172179 Lake Park Veterinary Hospital; Lake Park (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Bonuses

Paid time off

Job summary

AmeriVet is seeking a Client Service Representative (CSR) to be the friendly first and last contact for clients. You’ll manage appointments, answer calls and emails, update patient records, process payments, and help ensure a smooth flow between clients and the medical team in a fast-paced hospital environment.

The role emphasizes compassionate, patient‑focused service, effective use of scheduling software, and clear communication.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and compassionate client service.
• Experience in customer service, preferably in veterinary/healthcare.

Responsibilities

• Answer calls and emails with professional, friendly service.
• Schedule appointments and manage forward bookings.
• Update client and patient records in the practice management system.
• Process billing transactions and payments (credit cards, digital payments, insurance).
• Greet clients and ensure a positive experience throughout visits.
• Promote services, promotions, and online booking options.

Skills

Communication skills

Customer service

Technology skills

Organizational skills

Education

High school diploma or equivalent

Tools

Scheduling software

Practice management system/CRM

Job description

About Us

At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you’re stepping into a career with a mission and purpose – and not just a job. Whether you’re in a hospital or part of our Support Center, your work helps deliver essential high‑quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help. Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.

Job Summary

As our clients’ first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. The CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Key Responsibilities

• Client Communication & Scheduling:
  • Answer calls and emails promptly with professional, friendly service
  • Schedule appointments based on client needs and veterinarian availability, including forward booking
  • Use technology to send appointment reminders, confirmations, and follow‑up messages to keep clients informed and their pets’ care on track
  • Make outbound calls to re‑engage lapsed clients and encourage them to schedule appointments
• Client Relations & Service:
  • Greet clients warmly and ensure a positive experience throughout their visit
  • Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
  • Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
  • Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Managing Patient Information & Technology:
  • Update client and patient records in our practice management system with accuracy and efficiency
  • Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
  • Maintain organized records of client communications and appointments to streamline operations
• Support the Medical Team & Practice Operations:
  • Provide clients with accurate post‑visit instructions, including medication schedules and follow‑up care
  • Help maintain a clean, organized reception area and assist with daily practice operations as needed
  • Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Qualifications

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client‑focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods

Working Conditions

• Must be able to work in a fast‑paced, dynamic environment
• Occasional lifting up to 40 pounds independently and other physical tasks may be required
• Must be available to work 40 hours per week, including weekends and holidays

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Generous paid time off and holidays
• A supportive, collaborative environment where everyone feels a sense of belonging
• Benefits apply to full‑time employees