Customer Service Representative

Lagrangechamber; LaGrange (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) after one year of service

Fun, family-like atmosphere

Job summary

A local insurance agency in LaGrange, Georgia is seeking a full-time client service representative. In this role, you will support clients by handling inquiries, processing policy changes, and providing detailed information about insurance products. Strong communication and organizational skills are essential. The position offers a family-like atmosphere and benefits after one year, including a 401(k). Apply now with your resume.

Qualifications

• High school diploma or equivalent preferred.
• Willingness to become a licensed insurance agent.
• Excellent verbal and written communication skills.
• Comfortable with Microsoft Office products.
• Proficient in Windows-based technologies.
• Excellent organizational, multi-tasking and time management skills.
• Teamwork in a friendly environment.

Responsibilities

• Respond to client inquiries about insurance policies.
• Assist clients with policy changes.
• Address customer complaints and troubleshoot issues.
• Explain policy details and claims procedures.
• Inform clients about new and existing insurance products.
• Document all customer interactions and policy changes.
• Maintain accurate records of interactions and changes in agency systems.

Skills

Communication skills

Organizational skills

Multi-tasking

Time management

Proficiency in Microsoft Office

Education

High school or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook email

Outlook

Windows-based technologies

Job description

This individual is responsible for being a crucial point of contact for clients, handling inquiries, processing policy changes, resolving problems, and providing information about various insurance products and services.

Job Type: Full-time

The hours for this position: Monday through Friday, 8:00 AM to 5:00 PM

Primary Responsibilities include but not limited to:

• Handling client inquiries: Responding to questions about insurance policies, coverage, claims status, and billing issues via phone, email, and live chat.
• Processing policy changes: Assisting clients with modifications to their policies, such as adding or removing vehicles, updating contact information, or adjusting coverage limits.
• Resolving customer issues: Addressing complaints, troubleshooting problems, and finding solutions related to billing, claims, or policy-related matters.
• Providing policy information: Explaining policy details, coverage limits, exclusions, and premium payments in a clear and understandable manner.
• Assisting with claims: Guiding clients through the claims process, explaining procedures, and ensuring timely submission of necessary information.
• Educating and cross-selling: Informing clients about new and existing products, available services, and identifying opportunities for additional coverage.
• Maintaining accurate records: Documenting all customer interactions, policy changes, and relevant information in the agency's systems.

Qualifications:

· High school or equivalent (Preferred)

· Willing to become a licensed insurance agent

· Excellent verbal and written communication skills, operating with a high level of professionalism.

· Applicants should be comfortable with Microsoft Word, Excel, Office Suite, and Outlook email.

· Proficient computer skills including Windows-based technologies.

· Excellent organizational, multi-tasking and time management skills.

· We value commitment and teamwork in a fun, family-like atmosphere.

· 401(k) after one year of service

· Health insurance is unavailable at this time.

Apply Now

Interested? Attach your resume below
and send your application.