Customer Service Representative

DAB Pumps USA; Ladson (SC); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading manufacturer of water solutions in Ladson, SC is seeking a Technical Support Associate to provide high-level product-specific technical information and support to customers. The ideal candidate will have a high school diploma, experience in technical customer service, and knowledge of water pumps or HVAC systems. This role offers a competitive salary between $50,000 and $55,000 plus an annual bonus.

Qualifications

• Three to five years of experience in product-focused customer service practices.
• Working knowledge of HVAC systems or plumbing is a plus.

Responsibilities

• Provide technical support and troubleshooting for product lines.
• Interact with customers to resolve technical issues.
• Assist customers in implementing products and advising on use.

Skills

Technical support

Problem-solving skills

Communication skills

Knowledge of water pumps

Education

High school diploma

Associate degree in engineering

Job description

We are seeking a highly skilled Technical Support Associate to provide high-level product-specific technical information and support to customers.

The role is based in Ladson, SC and offers a competitive salary range of $50,000.00/yr - $55,000.00/yr, plus an annual bonus.

Key Responsibilities

• Provides technical support and troubleshooting for product lines through e-mail and phone to internal and/or external customers.
• Interacts directly with clients/customers to resolve technical issues in a timely manner.
• Assists customers in implementing products and advises on their proper use.
• Acquires and maintains current knowledge of relevant product offerings and support policies.
• Tracks open customer issues and communicates the status to customers.
• Orders and determines replacement parts needed.
• Applies excellent judgment skills to properly evaluate situations and provide effective solutions.

Requirements

• High school diploma or equivalent required.
• Associate degree in electrical engineering, mechanical engineering, or a related field preferred.
• Three to five years of experience in technical, product-focused customer service practices and principles.
• Working knowledge of water pumps, HVAC systems, or plumbing is a plus.

DAB PUMPS is an equal opportunity employer and encourages workforce diversity.